Principal Technical Program Management

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Join Axon and be a Force for Good At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Principal Technical Program Manager on the Real-Time Operations team, you will own highly complex and ambiguous technical programs that span multiple teams and pillars. You will own the outcome the program exists to deliver and serve as a trusted partner to product, engineering and senior leadership. You will partner with engineering and product management to drive programs from inception through design, development, deployment and post-production. You will translate early ideas and proposals into executable plans with clear requirements, milestones, dependencies and success metrics. At this level, the problems we hand you may not have a clear requirements document, a defined owner or an obvious path forward. You will identify problems and opportunities before requirements exist, bring structure to ambiguity, build alignment across teams and drive commitments that move the work forward. You will own end-to-end technical requirements, help engineering teams evaluate architectural trade-offs and ensure decisions are made with scalability, reliability, availability and long-term maintainability in mind. The Real-Time Operations team builds, deploys and maintains products for emergency responders, specifically built around the Axon Fusus platform. Because every second counts for our customers, any production outage, functional regression or performance degradation that lasts even a few minutes can have a real impact. The ideal candidate builds trusted relationships across a wide range of personalities, holds people to their commitments, and has the technical credibility to be respected by engineers and the executive presence to be heard by senior leaders. Location: Seattle Reports to: Sr. Director of Technical Program Management Direct reports: None What You'll Do • Own highly complex technical programs across teams and pillars, from strategy and early definition through launch and post-production. • Translate ambiguous business and technical problems into clear requirements, plans, milestones, dependencies and measurable outcomes. • Own program plans, schedules, resourcing and change management while holding teams accountable for committed deliverables. • Foresee, manage and mitigate risks across teams and pillars. • Track cross-team dependencies, identify opportunities to parallelize work, delegate risk ownership and create clear escalation paths. • Define program success metrics, measure progress against them and communicate results to leadership. • Own end-to-end technical requirements and bring engineering teams together on system design and architecture. • Help teams evaluate decisions i