Customer Service Representative

Ambitious People Realising Creative Logistics Solutions. Where will you be working? Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries . Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers , 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks. The Role We are looking for a highly organised, detail-oriented and proactive Customer Service Representative to join our Liquids team. In this key role, you’ll be the trusted partner for your customers —managing their requests from the transport order right through to delivery. You’ll take ownership of the full process, becoming the go-to logistics expert who provides solutions, handles challenges, and delivers outstanding service. In this dynamic role, you’ll: • Be the main point of contact for your customers, overseeing the entire order process, ensuring accuracy from start to finish. • Resolve issues, implement new transport lanes, and provide insights through financial and operational analysis. • Collaborate with colleagues across Europe to deliver innovative transport solutions and drive continuous improvements . • Be agile, switching seamlessly between customer service, liaising with operational and commercial colleagues, and implementing key efficiencies.