Manager, Mid-Market Account Management

About FareHarbor At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow. With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together. Our team is an ‘Ohana of 1,000+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry. FareHarbor Core Values: • Think Client First • We Are One ‘Ohana • Be Curious and Learn • Own It. • Act With Integrity • Embrace the Challenge Why FareHarbor? Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams. And since day one, we’ve known that our real success lies in our people—the Ohana. With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again. From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come. About the role: The Manager of Account Management Hawaii is a high-impact leadership role responsible for leading a team of 8-10 Account Managers who support both Enterprise and Mid-Market clients across the Hawaiian Islands. This team oversees a critical portfolio of FareHarbor clients and plays a central role in retention, growth, product adoption, and long-term partnership success in the market. This role requires a leader who can combine strategic market leadership with strong day-to-day management. You will create leverage through coaching, clear operating rhythms, and scalable processes while knowing when to go deep on a key client, escalation, or opportunity. You will help the team deliver proactive, consistent, high-quality support and ensure FareHarbor remains a trusted, strategic partner to our Hawaii clients. The ideal candidate thrives in a fast-paced environment, communicates the why behind changing priorities and understands the complexities in the Hawaiian market. They consistently build a culture of ownership, urgency, continuous learning, and customer-centricity. What you'll do here: People Management and Team Development: • Coach, mentor, develop, and manage a team of 8-10 Account Managers across Enterprise and Mid-Market portfolios. • Build a high-performing team culture that values ownership, results, continuous learning, and strong client relationships. • Set a consistent management cadence that creates accountability, supports professional development, and celebrates strong performance. • Provide direct, structured feedback that recognizes strengths and addresses performance gaps with clarity, care, and urgency. • Use data to identify c