Director of IT Engineering

Get to Know Us Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by ITOps/SecOps teams, consulting pentesters, and MSSPs and MSPs.  We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results.   What You’ll Do We are seeking a Director of Information Technology to lead our internal IT function across a fully remote, security-focused SaaS company. This leader will own the overall IT strategy, operations, and service delivery for our global workforce, overseeing multiple teams (e.g., Help Desk / End-User Support, Corporate Systems, and IT Infrastructure) and the managers who lead them. You will be accountable for delivering a secure, reliable, and friction-minimizing technology experience for employees while partnering closely with Security, Engineering, People, and Finance to support Horizon3 http://Horizon3.ai's growth. In this role, you will: - Define and drive the multi-year IT strategy and roadmap, aligned with company goals and the broader Security & IT vision. - Own end-to-end accountability for the performance, quality, and outcomes of the Help Desk, IT Engineering, and Business applications teams - Own IT service delivery for a distributed, remote-first workforce, ensuring reliable endpoint, identity, and collaboration experiences for employees. - Build, lead, and develop a high-performing IT organization, including managers and senior individual contributors across Help Desk, Corporate Systems, and Infrastructure. - Establish and continuously improve IT operating rhythms, including intake, prioritization, change management, incident management, and communication practices. - Partner with Security, Engineering, and Compliance to design and operate secure-by-default IT environments, with strong identity, access management, device compliance, and data protection controls. - Oversee selection, implementation, and lifecycle management of core IT platforms and tools (e.g., identity and access management, endpoint management, MDM, collaboration suite, device and asset management, ticketing). - Own and optimize IT budgets, vendor relationships, and contracts, balancing cost control with reliability and user experience. - Define and track key performance indicators (KPIs) and service-level objectives (SLOs) for IT (e.g., ticket response and resolution times, employee satisfaction, device compliance rates, onboarding time-to-productivity). - Partner with People team and hiring managers to deliver a smooth technology onboarding and offboarding experience, including provisioning, access setup, and device logistics for remote employees. - Ensure IT processes and documentation (runbooks, knowledge base articles, standards) are created, maintained, and leveraged by the team. - Lead IT support for periodic company events (e.g.,