HR Support

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The HR Shared Services function provides centralized HR administration and operational support across key areas including HR Operations, Global Rewards, Talent Development, Employee Relations, and Payroll. The team supports employees, managers, and HR stakeholders across the Americas by delivering consistent, high-quality HR services and driving operational excellence through process governance, quality controls, and continuous improvement initiatives. This position is based in Bogotá, Colombia and operates under a flexible work model with two days onsite and three days remote each week. The role supports stakeholders primarily in the United States and Latin America and does not require travel. . As an HR Support, you will serve as a key resource within HR Shared Services, providing advanced operational support and expertise across multiple HR processes. This role acts as a functional leader within the team, supporting complex inquiries, monitoring service delivery, driving process improvements, and helping ensure high standards of quality, accuracy, and customer experience. You will work closely with HR partners, business stakeholders, and shared services colleagues to support efficient and effective HR operations across the Americas. Primary Responsibilities ·        Serve as a subject matter expert for HR operational processes across HR Operations, Payroll, Global Rewards, Talent Development, and Employee Relations ·        Resolve complex employee and manager inquiries while ensuring timely and accurate service delivery ·        Monitor, assign, and prioritize cases and work queues to support operational performance and service-level targets ·        Review team output for quality, accuracy, and compliance with established processes and controls ·        Lead onboarding, cross-training, and knowledge-sharing activities for team members ·        Provide functional guidance, coaching, and day-to-day support to colleagues without direct supervisory responsibility ·        Identify, recommend, and implement process improvements that enhance efficiency, quality, and customer experience ·        Partner with HR and business stakeholders to support operational governance, escalations, reporting, and continuous improvement initiatives Required Qualifications ·        High School Diploma and +2 years experience in HR Operations, Shared Services, Employee Services, Payroll, Benefits, or related HR administration functions ·        Experience managing complex HR inquiries, case management activities, and service delivery processes ·        Advanced English proficiency with the ability to support stakeholders in a global environment ·        Experience using Microsoft Excel, Microsoft Office Suite, and HR service management systems ·        Experience collaborating with cross-functional stakeholders and working within established service-level expectations Preferred Qualifications ·        Experience supporting multiple HR disciplines including Global Rewards, Payroll, Talent Development, and Employee Relations ·        Experience with ServiceNow or similar case management platforms ·        Experience facilitating onboarding, training, or knowledge-transfer activities ·        Experience driving continuous improvement, process standardization, or operationa