Warehouse Supervisor

Parfumado is growing, and every day our subscription, e-commerce and B2B orders are made, packed and shipped from our own warehouse in Amsterdam. We're looking for a hands-on operational leader to run the day. In this role you'll own daily output across production, fulfilment and e-commerce, and lead a team of around 45 people through two team leads. It's a rare mix of floor leadership, people management and supplier ownership: our packaging and consumables supply is yours too. Two team leads, an agreed capacity plan and clear SLAs per channel are already in place, so you're not starting from zero. Your first 90 days We're being explicit about where you start: • Learn the floor. Work alongside both team leads, get to know every workstation, and map current output, backlog and SLA performance per channel. • Set the rhythm. Start one-to-ones with your team leads, a structured daily start-up and shift handover, and a weekly SLA review that names the cause of every breach. • Review supply. Map our packaging and consumables agreements on price, minimum order quantity and lead time, and identify the first improvements in availability or cost per order. What you'll do Daily output and SLAs • Own daily output against plan across production, fulfilment and e-commerce • Set release and priorities to hit cut-off deadlines, and step in the same day when the operation runs behind • Allocate people and hours within the agreed capacity plan, and escalate in good time when the workload doesn't fit • Own every operational SLA: subscription release, the e-commerce same-day cut-off, and B2B and returns turnaround • Set and steer the KPIs: output versus plan, on-time shipping, backlog at end of day, and errors and complaints per 1,000 orders Leading and developing the team • Lead and coach our Team Lead Planning and Team Lead Process, and help them become fully self-sufficient • Manage individual performance: develop standouts, address underperformance and run the evaluation cycle • Hire within budget, onboard and train new colleagues, and build cross-training coverage per workstation • Follow up on absence with People & Culture and propose contract renewals • Roll up your sleeves and take over team lead work at peak moments or during absence Quality, safety and supply • Make sure GMP, batch traceability, SOPs, 5S and safety standards, including dangerous goods handling, are applied every day • Keep the floor audit-ready and close quality deviations and corrective actions on time • Own supplier agreements for envelopes, starter boxes, travel cases, vials, caps and labels: specification, price, minimum order quantity and lead time • Monitor supplier performance and handle claims Collaboration and reporting You'll work closely with our Operations Manager, Sourcing Specialist and HR, lead two team leads and a team of around 45 production and fulfilment colleagues, and report directly to the Head of Operations.