Systems Support Engineer

We're looking for a customer-oriented, detail-driven Systems Support Engineer to join our IT team in Amsterdam, someone who genuinely enjoys helping people and is just as comfortable writing up a clear report as fixing the issue itself. You'll be the first point of contact for anyone who needs technical issues resolved, covering a wide range of problems across different software and infrastructure. Strong documentation skills matter just as much as technical ones. You can turn data into clear reports, not just someone who's good with hardware. You'll have real room to bring ideas forward and run with them yourself once approved. This is an on-site role, working closely with colleagues and equipment daily, with strong team spirit and plenty of room to learn and grow. We welcome applicants who are already eligible to work in the Netherlands, including those with existing work authorization. Please note, we are unable to provide Visa sponsorship or relocation support. Your Profile: • Passionate about technology • A quick learner who adapts well to change • A strong communicator, written and spoken • Someone who enjoys helping people, and can stay level-headed doing it • Detail-oriented when it comes to documenting and reporting • Comfortable working independently as well as in a team. Key responsibilities: Technical Support & Troubleshooting As the first point of contact in Amsterdam, you'll prioritize, investigate, and troubleshoot 1st & 2nd line cases during Amsterdam office hours, with the Bangalore team covering their part of the day and supporting where they can. At times, especially when Bangalore is short-staffed, you'll be comfortable covering all incoming requests yourself. Customer & Client Service Quality You'll make sure every interaction, whether in person, by chat, or by ticket, meets a high standard of service. Staying responsive, clear, and solution-focused, even under pressure, is part of the job. System Maintenance & Upgrades You'll manage IT equipment (PCs, laptops, mobile devices) and software according to company policy, organize maintenance automation for workstations and office equipment, and help maintain system standards. You'll also work with external suppliers to keep service delivery cost-effective, and ensure meeting room technology (Zoom Rooms, Google Meet) is reliable and fully operational. Project Ownership Got an idea to improve something? Bring it forward. You'll put together a simple timeline, sketch the architecture, and document it for approval, thinking through the security side and the cost benefit case: ideas that cut costs or boost productivity get priority. If it holds up and gets the green light, you'll carry it out yourself, and if you need extra hands, your team lead will help line up support. Infrastructure & Network Security Support You'll work with VPN, IPsec, DHCP, DNS, HTTP/s, TCP/IP, Active Directory, Google Workspace, Group Policies, with a basic understanding of SCCM, virtualization, IT security policies, and general IT security practices. Documentation & Collaboration You'll keep our knowledge base current, gather data and write up recurring issues as useful reports, and help coach peers using the documentation you build. You'll work closely with a wide range of colleagues and stakeholders across Amsterdam and Bangalore, and apply security best practices as a normal part of the job. Working in a Fast-Paced Environment Priorities shift quickly and no two days look the same. You're comfortable adapting on the fly, juggling multiple requests, and staying level-headed when things get hectic. What you bring to the table: • Bachelor's degree in Computer Science, Engineering, or equivalent experience • 2–4 years of experience in IT support or systems administration