Senior Technical Success Manager

Alloy is where you belong! Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth. Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces , Forbes America’s Best Startup Employers , Best Fintech to Work for by American Banker , year after year. Check out our investors and read more about us here . About the team Alloy is a leading provider of digital identity management, helping innovative FinTech companies and banks manage KYC, AML, and other components of client onboarding. Our single API enables clients to access 50+ third-party data sources in real time to improve decision-making and streamline client experiences. The Technical Success Manager (TSM) role is a future-state, senior technical partner position designed to own long-term technical success, architectural health, and strategic alignment for Alloy’s most complex customers and partners. This role is for someone who thrives in proactive, forward-looking technical leadership and can guide clients through architectural decisions that scale with their business. What you'll be doing As a Technical Success Manager, you will serve as a trusted technical advisor and advocate, owning the technical success strategy for named strategic accounts from signature through onboarding and beyond. This role is intentionally focused on strategy, architecture, and roadmap alignment. Key responsibilities include: • Owning long term technical success for strategic account by driving architectural direction, system evolution and platform integrity do deliver on client’s business objectives • Providing system-level guidance on integrations, workflows, and configurations, with a focus on scalability, safety, best practices, and impact • Developing and maintaining forward-looking technical roadmaps aligned to customer business goals, presented through Technical Account Reviews (TARs), QBRs, and executive-facing technical narratives • Leading technical client touchpoints to align on success metrics, long-term goals, and joint roadmaps • Scoping and advising on client requests , translating requirements into clear technical designs and execution plans • Proactively identifying technical risks and driving mitigation plans before issues become blockers • Maintaining accurate technical documentation , including architecture, integration status, key decisions, and feature adoption How you’ll operate: • Proactively, not reactively • With clear scope boundaries and strong judgment • Comfortable influencing without direct authority • Balancing customer needs with long-term platform integrity • Knowing when to advise, when to deliver, and when to escalate Who we’re looking for We’re looking for someone who combines technical depth with strong client-facing skills and thrives in a collaborative, cross-functional environment. • 3+ years of experience in Technical Success Management, Technical Account Management, Solutions Engineering, Implementation, or similar client-facing technical roles. • Proven track record of independently managing enterprise or strategic accounts. • Strong technical skills across REST APIs and system integrations, SQL (PostgreSQL preferred), backend languages (Node.js preferred), and web development fundamentals (JavaScript, HTML/CSS, React) • Experience scoping complex solutions, guiding mig