Business Operations Lead

About Us: Here at Ambience, we never set out to be just another scribe. We’re building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country. Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work. Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency and inpatient settings at the top health systems in North America. Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners. We value candor, positivity and deep thought — and we expect a lot from each other because we know the problems we’re solving truly matter. Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, recognized by Fast Company as one of the Next Big Things in Tech, named one of the best AI companies in healthcare by Inc., and selected as a LinkedIn Top Startup in 2024 and 2025. We’re backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins — and we’re just getting started. SUMMARY Ambience is looking for a Business Operations Lead to serve as an internal operator — taking vague, high-leverage problems and converting them into shipped outcomes that move company KPIs. In this role, you will own cross-functional projects that fall between existing team boundaries, build source-of-truth insights, drive execution from scope through handoff, and stand up the processes and new verticals that allow the company to scale. This is a highly cross-functional operator role for someone who thrives in ambiguity, builds durable systems from scratch, and raises the bar for execution rigor across an entire organization. It is a high-growth role with broad exposure across the business, and strong performers will have clear paths to increased scope and ownership over time. WHAT YOU WILL ACCOMPLISH - Drive high-leverage, cross-functional initiatives end-to-end — from scoping and stakeholder alignment through execution, measurement, and handoff with playbooks. - Redesign implementation workflows to lift site go-live throughput with the same team capacity. - Define pricing and packaging strategy, including SKUs and tiers, pilot with customers, and measure close-rate impact. - Build cross-functional product launch playbooks (Alpha → Beta → GA) covering user rollout, enablement materials, and client education. - Stand up initial RevOps infrastructure including pipe-to-revenue models, rep performance dashboards, ROI frameworks, and stage definitions. - Launch finance tooling MVPs such as license management and automated monthly true-ups. - Deliver project dashboards, KPI specs, short playbooks, and regular update cadences for every initiative. EARLY SUCCESS INDICATORS (FIRST 3 TO 6 MONTHS) - A clear project portfolio is scoped and prioritized with the hiring manager, with 1–2 initiatives already in active execution. - A repeatable project framework is in place — including dashboards, KPI specs, stakeholder update cadences, and handoff documentation. - Initial deliverables on at least one high-priority workstream (e.g., implementation throughput, pricing, or RevOps discovery) are producing measurable results. - Cross-functional partners across Product, GTM, Care Transformation, and Finance view the BizOps function as a reliable, high-output execution partner. - Early operating cadences and playbooks are documented and ready for transition to permanent owners. WHAT WE LOOK FOR (MUST-HAVE QUALIFICATIONS) - 4–8 years in top-tier consulting, BizOps, st