Manager, Tech Operations (Intelligent Foundations & Experiences - Finance Tech)

Manager, Tech Operations (Intelligent Foundations & Experiences - Finance Tech) Do you love pioneering in the technology operations space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and customer-focused environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Tech Operations Professionals who are passionate about operational excellence, automation, and delivering seamless customer experiences to join our team. In this role, you’ll have the opportunity to be on the forefront of driving operational reliability and transformation across Capital One. What You’ll Do: An IT leader with a detailed understanding of IT service management principles. Manages teams providing technology support operations in the areas of end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls. Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations.  This role requires a deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, the ability to effectively manage up and influence leadership, and collaborate well with immediate peers. • Drive operational excellence by developing metrics and dashboards to monitor service performance, availability, and end user satisfaction • Oversee implementation and ongoing improvement of monitoring, altering, and incident response practices to ensure rapid issue detection and resolution • Partner with engineering and security teams to identify opportunities for automation, tooling, and process optimization that enhance reliability and reduce manual effort • Establish and maintain documentation standards and knowledge management practices to ensure consistency across teams and locations Basic Qualifications: • High School Diploma, GED, or equivalent certification • At least 4 years of experience managing IT projects or operations teams • At least 6 years of Technical Operations experience • At least 3 years of people management experience • At least 6 years of experience in IT systems and infrastructure • At least 6 years of experience with desktop platforms and operating systems • At least 6 years of experience in technical operations or end user technical support • At least 4 years of experience managing system monitoring and incident response processes at the enterprise level • At least 4 years of experience leading automation initiatives or workflow improvements within operational teams Preferred Qualifications: • Bachelor's Degree or military experience • 5+ years of people management experience • 6+ years of experience in Project Management (planning, executing, tracking) • 7+ years of experience with IT systems and infrastructure • ITIL or Cloud Certification • 4+ years of experience defining, implementing, and leveraging process (change, incident, problem) management functions • Experience developing and reporting operational KPIs or service-level objectives • Experience collaborating with engineering or product teams to improve platform reliability and service continuity • Experience managing vendor relationships or third-party service providers supporting technology operations At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms o