Leave of Absence - Senior Manager

Leave of Absence - Senior Manager Company: The Boeing Company The Boeing Company is seeking a Leave of Absence - Senior Manager to join the team in Seattle, WA or Mesa, AZ . This manager will lead Leave of Absence (LOA) and internal Time and Attendance Operations to deliver accurate, compliant, efficient, and employee-focused services. This position owns operational oversight, performance management, escalations, data integrity, and service improvement rather than routine leave case processing. The Senior Manager leads teams, strengthens cross-functional partnerships, and drives measurable improvements in employee and manager experience. Position Responsibilities: • Provide operational accountability for leave services administered by third party administrator, including service quality, timeliness, accuracy, employee experience, and issue resolution • Lead vendor performance reviews, monitor service-level commitments, identify systemic problems, and drive corrective action plans • Coordinate complex escalations and significant service failures with third party administrator and internal stakeholders • Oversee accuracy of leave data, file feeds, and integrations with Human Resource (HR), Payroll, Benefits, and Time and Attendance systems • Partner with policy owners, Legal, Human Resources, and Benefits to ensure operational practices support leave requirements and company policies • Drive improvements to employee communications, digital experiences, manager support, and self-service capabilities • Oversee operational readiness, testing, implementation, and stabilization of vendor, process, and technology changes • Maintain appropriate quality assurance, audit controls, risk monitoring, and issue-management processes • Lead internal Time and Attendance operations, including service delivery, team priorities, operational controls, and escalations • Oversee support for time entry, approvals, attendance and absence coding, corrections, and resolution of timekeeping issues within the team’s assigned scope • Partner closely with Payroll to support timely, accurate pay-related data and resolution of timekeeping exceptions • Coordinate with HR Technology, Labor Relations, and business operations on system issues, policies, collective bargaining requirements, and process changes • Establish performance metrics and quality controls for accuracy, transaction timeliness, backlog, and issue resolution • Lead root-cause analysis and improvements that reduce manual work, rework, and avoidable employee and manager effort • Support timekeeping system enhancements, testing, implementation, and post-launch stabilization • Define and monitor operational (Key Performance Indicators) KPIs, service standards, and improvement priorities across both functions • Use service data, employee feedback, and issue trends to identify systemic problems and improve end-to-end experiences • Improve process documentation, controls, cross-functional handoffs, and operational resilience • Partner with technology teams to identify automation, Artificial Intelligence (AI)-enabled support, and digital simplification opportunities • Balance ongoing service delivery with resource capacity, risk reduction, and transformation initiatives • Serve as the primary operational leader for third party LOA service performance and governance • Build effective relationships with Payroll, Benefits, HR Technology, Legal, Labor Relations, Employee Relations, and business stakeholders • Translate operational issues into clear recommendations, decisions, corrective actions, and executive updates • Lead coordinated response to significant service disruptions, integration failures, and employee-impacting issues • Lead, coach, and develop operational teams and peo