Global Security Operations Specialist – West Coast

Job Description Work Arrangement This role is categorized as hybrid and is based at the Mountain View Technical Center.  The successful candidate is expected to work on-site at the Mountain View Technical Center a minimum of three days per week.  Bay Area operations, including Mountain View, Sunnyvale, and San Francisco operations, are planned to consolidate at the Bay Area Technical Center (BATC) in Palo Alto, with the move currently targeted for 2027. The successful candidate should be prepared to support operations before, during, and after the move. The candidate will be expected to be at BATC at minimum three days per week upon opening. The role supports assigned GM locations in the United States and may require travel to sites including BATC, Seattle, Pasadena Design, Rancho Cucamonga CCA, Reno CCA, and other designated West Coast GM locations, including California and Washington sites. Travel is expected to be up to 10%.  Coverage may expand to additional Western-region locations as business needs evolve. The Role As a Global Security Operations Specialist, you will lead and provide quality-assurance oversight for contracted site security teams supporting assigned GM locations. You will help ensure that security and fire protection operations are effective, compliant, risk-based, and aligned with GM global policies and site-specific procedures. You will partner with site and business leadership to identify and mitigate security risks, support incident and emergency response, strengthen operational readiness, and drive continuous improvement. You will also work with Global Security, Investigations, Security Technology, Workplace Safety, Medical, Communications, Human Resources/Labor Relations, and other stakeholders to support a safe and secure workplace. Key Responsibilities • Provide direction, leadership, and quality-assurance oversight to contracted security teams and site security leaders at assigned GM locations. • Conduct and support quality audits, site reviews, and compliance assessments to verify alignment with the GM Global Security Manual and site-specific Standard Operating Procedures. • Partner with site leadership and key stakeholders to implement effective security and fire protection measures and address emerging risks. • Evaluate security staffing levels and service coverage, identify gaps, and support timely corrective action to meet GM requirements. • Coordinate the completion of annual site security vulnerability assessments; communicate findings, risks, and recommendations to leadership; and support corrective-action tracking through closure. • Support the implementation and execution of Emergency Response Plans and coordination with Emergency Response Coordinating Teams. • Ensure security incidents are reported, documented, escalated, and communicated in accordance with applicable procedures. • Lead or support After Action Reviews following significant incidents, identify recurring trends, and communicate and track corrective actions through completion. • Partner with GM Investigations teams to maintain awareness of incidents and support timely follow-up. • Partner with the GM Security Technology team to identify opportunities for security-system upgrades based on lifecycle needs, risk reduction, operational effectiveness, and efficiency. • Provide recommendations to site leadership on security and fire protection operations, policies, procedures, and technology applications. • Research and recommend security best practices and other initiatives that improve risk management, compliance, service quality, and operational readiness. • Initiate and support continuous-improvement activities that promote high-quality, cost-effective security and fire protection services. • Communicate signi