Director / Senior Director, Marketplace Strategy & Operations

Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them. Our mission is to get people offline and into the real world at prices that make it possible. We're an AI-native company in the middle of a platform transformation, moving from a deals marketplace to an experience discovery platform that works for customers and merchants at the same time. Chicago (Hybrid) or New York City (Remote) · Global remit · Full-time, permanent About the role Help shape how Groupon’s marketplace performs for customers, merchants and the business. Working with senior leaders across Groupon, you will identify high-priority opportunities, determine where to focus and lead initiatives through measurable results. Your work could range from improving merchant supply in high-demand markets to strengthening deal quality and evaluating pricing and take-rate trade-offs. You will combine independent problem-solving, rigorous analysis and cross-functional leadership to turn important commercial questions into changes that improve the business. This is a hands-on leadership role: you will personally lead the analysis and work with senior functional partners to turn recommendations into measurable results. Key Responsibilities You’ll report to the VP of Marketplace Strategy & Operations and work across Sales, Product, Marketing, Finance, Analytics and Operations. You’ll spend your days in the data, in the numbers, and in rooms with senior leaders getting to a decision. You will lead implementation with the relevant teams and make sure the improvements become part of how the business operates. With a global remit and direct access to senior leaders, you will move quickly from analysis to decisions and implementation. Concretely, you will: • Identify and prioritize opportunities. Diagnose marketplace performance, size the opportunities, and determine where Groupon should focus across merchant supply, customer value, sales productivity and operating efficiency • Own initiatives from diagnosis through results. Define the problem, establish the business case, decide the course of action and lead implementation with the relevant teams • Use analysis to guide decisions. Build and pressure-test models, investigate the underlying data, and evaluate commercial trade-offs • Lead decisions across functions. Bring senior stakeholders to agreement on priorities, trade-offs, responsibilities and delivery commitments. Resolve obstacles and keep implementation moving. • Establish how success will be measured. Define baselines, targets and expected impact, then track whether the change delivered and adjust when it doesn’t • Test, launch and scale improvements. Design and run pilots, measure results and refine the approach. Turn successful changes into repeatable processes and tools, with clear ownership for ongoing operation. • Use AI to go faster. Investigate, prototype and automate recurring work; and know when to distrust what it gives you Role level and scope Both levels own complex initiatives from diagnosis through implementation and measurable results. Senior Director candidates should bring experience leading a broader or more complex commercial agenda, with greater independence in shaping priorities, resolving trade-offs and securing commitments across functions. This role leads through cross-functional influence and has no direct reports at hire. Key Requirements • Bachelor’s degree, and 8+ years in Strategy & Operations, business operations, consulting, corporate strategy or another analytically demanding operating role • For Director: you’ve owned complex initiatives end to end — including the implementation and the measurable result, not just the recomme