Director, Marketing Cloud Architecture

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Success Architect team within Cloud Success is home to Salesforce’s most skilled subject matter experts across products, programs, and processes. As a leader on this team, you will play a pivotal role in shaping strategy, managing team capacity, aligning with key stakeholders, and enabling scalable impact across our customer base. • In this leadership position, you will be responsible for setting the strategic direction and operational cadence of the Success Architect function. • You will ensure optimal capacity planning and resource alignment across a portfolio of critical initiatives and high-impact customer engagements within the Marketing Cloud . • By driving prioritization and balancing workload across the team, you will maximize effectiveness and prevent burnout, while maintaining a laser focus on quality and value delivery. • You will lead a high-performing team that serves as the connective tissue between Cloud Success Group (CSG) Field, Go-To-Market (GTM) teams, and Product & Technology stakeholders. • Your team will deliver architectural thought leadership, field enablement, and technical strategy guidance for Salesforce’s most complex products and customer solutions. This is a highly visible leadership role requiring a strategic mindset, operational rigor, and a passion for coaching high-impact teams. • You will be instrumental in driving Salesforce's customer success vision and building a resilient, knowledgeable, and future-proof Success Architect organization. Main Responsibilities: • Oversee team capacity across strategic workstreams; balance high-priority asks with long-term planning to ensure efficient deployment of expertise and timely delivery. • Act as the executive liaison with senior leaders across Product, Technology, TMP, Alliances, and CSG; ensure ongoing alignment on priorities, messaging, and delivery expectations. • Operational Orchestration: Workload Management, Triage & Escalation Protocols, Prevent Burnout • Strategic Collaboration & Functional Alignment, Trend Analysis and Insights, Initiative Execution, Content Stress-testing. • People Leadership and Development: