Manager, Analytics & Metrics

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Analytics & Metrics Overview At Mastercard, the People Insights Team play a crucial role in shaping our talent strategy and enhancing employee experience through data-driven insights. The People Analytics Consultant role is part of our Consulting Team within the Global People Insights Team, requiring collaboration across multiple Regions & time zones. The ideal candidate will have experience of providing actionable insights, compelling narratives and have experience of partnership within the HR functional domain within a global or matrixed organization. This role requires a deep understanding of people analytics, data visualization, and the ability to translate complex data into clear, concise, and impactful narratives. Role o Analysis and Insights: Conduct data analysis to identify trends, patterns, and insights across the employee lifecycle and key HR areas, including employee listening, talent and performance, learning and development, and workforce dynamics. o Commercial Mindset: Operates with a strong business impact mindset, demonstrating commercial acumen and the ability to translate data driven insights into strategic decisions that drive measurable value and improve organisational performance. o Storytelling: Develops and delivers compelling, data driven narratives tailored to senior audiences (e.g., C Suite and HR Leadership), enabling informed decision making. o Stakeholder Engagement: Proactively partners with HR Business Partners, CoE teams, and Finance to provide thought leadership on analytics initiatives, while maintaining clear communication on progress, scope, and timelines. o Cross Functional Collaboration: Builds strong relationships across HR, Finance, and Strategy teams, working across the organisation to execute against the people analytics roadmap. o Continuous Improvement Mindset: Stays current on industry trends and emerging themes in people analytics, identifying opportunities to introduce external perspectives, enhance analytical products, and maximise impact. o Data Integrity & Governance: Exercises exceptional judgment when handling highly sensitive people data, partnering closely with Data Privacy and Governance teams to ensure appropriate approvals and compliance. o Ad hoc Data Requests: While prioritising strategic initiatives, the role is also required to support multiple ad hoc data requests, balancing responsiveness with workload prioritisation and impact. All About You Essential o Outcome driven; with experience providing innovative analytical solutions that have lasting impact in multiple dimensions; strategic, operational and financial o Curious and inquisitive mindset; proactively seeks out the underlying story within data o Understanding of the HR functional domain; either through hands on experience or external research o Experience of relationship building and managing a group of either internal or external clients o Proven practical experience in developing insights and narratives for an Executive level audience o Flexible and responsible; ability to prioritize and manage multiple projects simultaneously, including adapting where required to changes in business priorities o Comfortable with ambiguity and operating in a highly dynamic environment o End-to-end