Manager, Corporate Communications (LAC)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Corporate Communications (LAC) Overview Reporting to the Director, Corporate Communications, LAC, this high-impact, hands-on role delivers on Mastercard’s regional external communications strategy across Latin America and the Caribbean, translating regional frameworks into execution. The Manager acts as a trusted counselor to business leads and extended members of the communications team, brings media and stakeholder engagement expertise, owns strong storytelling and execution skills, and the ability to navigate a culturally nuanced region while partnering across regional and global teams. Role •Operate within the regional vs. market operating model, serving as a key bridge between the regional and local market communications team. •Execute on the regional external communications strategy, aligned with global priorities and regional business objectives. •Lead storytelling across innovation, partnerships, financial inclusion, and digital transformation, applying the regional narrative and ensuring market-relevance is consistent with global/regional messaging. •Drive executive thought leadership for regional executives and visiting regional/global executives, including bylines, talking points, and briefing materials for news or industry forums. •Support priority events and speaking engagements as opportunities arise for regional executives, to strengthen corporate reputation and visibility. •Build paid and earned visibility across business, financial, technology, trade, consumer and policy media, developing story angles and press dossiers that are timely, accurate and tailored for LAC. •Advance regional crisis communications strategies and frameworks by maintaining the crisis playbook, and conducting ongoing monitoring and analysis, helping identify risks, inform response efforts, and protect Mastercard’s reputation. •Lead communications initiatives for regional launches/ partnerships/ campaigns, including internal approvals for Mastercard-led, customer-led and joint announcements, research, sponsorships, events and business milestones. •Execute the region’s social media strategy for LinkedIn, and YouTube by developing channel-specific content across owned platforms, including the newsroom, using multimedia storytelling to engage audiences, support local markets, and advance business and reputation objectives. •Manage agency and vendor partners, providing clear briefs, strong creative direction, disciplined timelines and high-quality execution across the workstreams. •Use approved communications and AI tools to strengthen measurement, insights and reporting, improving planning, content development, media monitoring and reputation management. •Track and report KPIs for news performance and reputation and monitor agency performance against agreed KPIs. All About You •Proven communications experience across corporate communications, media relations, public affairs, journalism, agency or related fields, ideally within financial services, payments, technology, fintech or other regulated industries. •Strong knowledge of LAC’s news media landscape, with the ability to build trust, navigate nuances and balance local relevance with global standards. •Proven track record developing strategic communications progr