Brand Logistics Manager

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! The Brand Logistics Manager is responsible for strengthening the operational infrastructure that enables the Brand & Creative team to deliver consistent, high-quality work at scale. Reporting to the Senior Manager of Creative Production, this role manages intake readiness, brief completeness, project and workstream planning, budget tracking, stakeholder follow-through, brand asset logistics, vendor coordination, and performance reporting across creative requests. This role helps ensure work reaches copy, design, video, and production teams with the context, requirements, assets, deadlines, stakeholder inputs, and approvals needed to move efficiently. It also owns the schedules, dependencies, resource allocation, and status reporting for concurrent brand workstreams, including the creative workstreams that support ConnectWise events and campaigns; tracks spend against the approved Brand & Creative budget; maintains KPI dashboards and recurring operational reporting; and supports DAM/Brandfolder organization, template and asset governance, and vendor and production coordination. This is not a creative direction or design execution role, and it is not limited to coordination. It is a hands-on brand and creative project management role, accountable for keeping workstreams on schedule and on budget, improving request readiness, reducing unnecessary back-and-forth, protecting the creative team’s focus, and giving leadership clear visibility into performance through consistent metrics and dashboards. Essential Duties & Responsibilities • Manage the Brand & Creative intake and request-readiness process, including request triage, brief/spec sheet review, required input validation, priority clarification, routing, status tracking, and stakeholder follow-up. • Review creative briefs and spec sheets, and request input before work is assigned to copy, design, video, or production teams, ensuring that requirements, assets, stakeholders, deadlines, approvals, and desired outcomes are clear. • Partner with creative discipline leads to define and maintain intake standards for design, copy, video, presentation, webinar, event, regional, campaign, and production requests. • Clarify priority, urgency, ownership, and tradeoffs for incoming work, escalating to the Director, Brand & Creative when requests require reprioritization, stakeholder pushback, or additional resourcing decisions. • Hold request owners accountable for providing complete information, timely feedback, approvals, final copy/assets, and required context before work advances through the creative workflow. • Reduce unnecessary back-and-forth, rework, duplicated effort, errors, and late-stage changes by improving request quality, handoff discipline, and stakeholder alignment before execution begins.