Product Manager - Customer

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen. We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market. The Role: Product Manager - Agent Select Location: London office / Hybrid (2 days per week in the office) Reporting to: Senior Product Manager The Role: The Product Development team plays a pivotal role in delivering the overall consumer and customer digital experience underpinning the Rightmove business. We recognise that to deliver the best products and features for our customers and consumers we need to work together effectively as a healthy, high performing team. We work collaboratively across a mix of product and centralised teams, together working towards Rightmove's strategy. Joining the Agent Select Platforms team, you’ll be a key part of building the foundations that power how agent choice works across Rightmove. Agent Select is a new strategic initiative, and your team owns the core capabilities, data, and third-party integrations that every agent-facing and consumer-facing experience is built on. You’ll work closely with the Agent Select Experience team as well as other teams across the business to make sure the platform is reliable, well-governed, and ready to scale as the programme grows. A Typical Week as a Product Manager Might Involve : • Working with the Senior Product Manager and Head of Product to help shape the strategic direction, vision and objectives for Agent Select Platforms, based on clear rationale, analysis and insights • Owning the roadmap for the core platform that underpins agent selection features across Rightmove, balancing the needs of multiple internal teams who build on top of it • Maintaining a backlog of platform improvements, clearly describing how they support our overall business goals, and working with the Senior Product Manager and Head of Product to prioritise these alongside wider domain and product function priorities • Leading the integration of third-party providers that strengthen the integrity and reliability of the platform • Defining and monitoring platform health, SLAs and operational performance with third-party partners • Working closely with engineers and technical architects to understand technology limitations, trade-offs and development options for a platform that other teams rely on • Collaborating with the Agent Select Experience team and other domain teams to understand their needs and translate them into platform requirements • Being accountable for requirements definition and delivery of solutions across Rep Core, Back Office, and third-party integrations We are looking for someone who: • Can lead product discovery, including for platform and infrastructure-style problems • Has experience delivering successful end-to-end delivery of software products in a technology-led company • Has experience managing third-party vendor relationships • Maintains a strong commercial and strategic approach to product management • Takes responsibility for a product and delivers it with an autonomous delivery team • Makes data-driven decisions • Is passionate about delivering quality software to end users, including internal teams who build on the platform • Has excellent organisational skills and the ability to multitask across platform reliability, vendor management, and roadmap delivery • Sets and measures clear, realistic and timely goals • Builds a deep understanding of how an organisation is run, both commercially and operation