Technical Architect – German or French Speaker

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce Professional Services is seeking a Technical Architect within the Customer Success Group (CSG). You will serve as a strategic advisor and Salesforce product and platform expert to enterprise customers across industries, helping them turn business priorities into scalable, secure and maintainable solutions. You will work with customers and partners to define the solution vision, lead technical architecture and guide implementation across sales, service, customer engagement and connected enterprise processes. You will connect business needs with platform capabilities while helping customers manage complexity, reduce technical debt and realise long-term value. The role combines hands-on technical expertise with consulting and leadership. You will engage developers, business stakeholders and executives, align delivery teams and help customers make informed architecture decisions. Your Impact • Serve as a trusted advisor to customers, connecting business objectives with Salesforce architecture, delivery roadmaps and measurable outcomes. • Lead architecture for complex engagements, coordinate the work of solution and technical architects, and align decisions across customers, partners and Salesforce teams. • Translate business and technical requirements into practical solution designs, balancing customer needs, platform capabilities and long-term maintainability. • Design data, integration and security architectures connecting Salesforce with enterprise applications, master data, content repositories and analytics platforms. • Partner with customer security, privacy and governance teams to translate requirements into access controls, data protection, auditability and release governance. • Review architecture, implementation approaches and key deliverables to ensure performance, scalability and maintainability. Guide configuration and development, and contribute hands-on where required. • Shape migration and rollout strategies that address data quality, legacy applications, global standards and local market needs. • Work closely with project and engagement managers to plan delivery, manage dependencies and risks, resolve issues and set clear customer expectations. • Evaluate AI and automation use cases with customers, defining appropriate data access, human oversight and evaluation criteria. • Mentor customers, partners and colleagues; contribute reusable architecture patterns and delivery best practices; and support pre-sales activities where required. Required Qualification s • Professional working proficiency in German or French, both written and spoken, with the ability to lead customer workshops, present technical recommendations and discuss architecture decisions in at least one of these languages. • Candidates must already be authorised to work in Switzerland and hold a valid Swiss work permit where required. • 8+ years of enterprise architecture or technical consulting experience, including 4+