Senior Specialist, Product Operations, Services

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Operations, Services Overview Mastercard Security Solutions is accelerating its next phase of growth by optimizing its portfolio, strengthening customer-centric value propositions, and embedding data-driven insights into strategic decision-making. This role will transform complex portfolio, regional, and customer success insights into actionable growth strategies and executive level reporting. This focus aligns closely with Security Solutions' broader emphasis on portfolio optimization, competitive differentiation, Voice of Customer integration, and strategic growth initiatives. Role Help drive organizational performance and support our Security Solutions business in achieving the Services and MA organization's business goals. Work closely with finance and strategy partners, ensuring we operate efficiently and effectively. Roles in this family conduct portfolio research, business performance analysis, and reporting activities in relation to business priorities and investment areas; prepare analytical observations regarding product portfolios and operational processes; and support head office through reporting, monitoring, and information-sharing activities. Key Responsibilities • Lead portfolio overlap, whitespace, adjacency, and greenfield opportunity analyses to identify areas for expansion, rationalization, and investment prioritization. • Develop data-driven recommendations to optimize portfolio performance, and support head office-led portfolio assessments, customer insight reporting, and strategic analysis. • Analyze Customer Success data to identify opt-in, expansion, retention, adoption, and churn trends, and prepare analytical reports and recommendations for consideration by head office. • Conduct competitive, regulatory, and market assessments using regional insights to identify emerging opportunities, risks, and strategic gaps. • Partner with Product Management teams to provide market research, benchmarking, customer insight analysis, and portfolio assessments related to product positioning and customer needs. • Identify, document, and report best practices across regions, customer segments, and industry verticals. • Build stronger connections between regional and global teams, facilitating communication and information sharing between teams and providing customer, market, and field insights for consideration by head office in connection with product strategy and roadmap decisions. • Support strategic initiatives and market assessments in emerging areas including Agentic AI, Crypto, Digital Identity, and Trust technologies. • Partner with acquisitions and business units to identify opportunities for portfolio integration, benchmarking, and analytical assessment of business opportunities. • Conduct deep-dive analyses on strategic growth initiatives, innovation priorities, and Security Solutions "Big Bets." • Develop executive dashboards, scorecards, presentations, and strategic narratives to support leadership decision-making. • Create analytical reports, presentations, and information-sharing materials and topic-specific reports that translate complex findings into observations and strategic insights for head office review and decision-making. • Establish analytical frame