Product Design Director, Concierge Products

Product Design Director, Concierge Products We’re currently seeking a Product Design Director to lead our Concierge Products team, part of the Experience Design organization.     The Premium Design team sets the bar for Capital One’s high-spender customer experience ecosystem, revolving around highly useful, personalized, and high-stakes products. We are currently seeking a design leader to join our team and lead the Velocity Black experience, other concierge experiences and the back end agent experiences. Velocity Black is a premium lifestyle digital concierge service that delivers exclusive travel, entertainment, shopping and dining offerings to consumers globally. This role will drive differentiated vision and lead teams to craft exceptional end-to-end native experiences that allow Capital One to win at the top of the market. You will also work closely with craft leads, designers and cross functional teams to push creative boundaries while ensuring business impact and customer value.  The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. Role Expectations  As a Director of Concierge Products,  you’ll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives. Here are some of the expected competencies for this role: Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes Leadership: Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard Human-Centered: Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations Business-Focused: Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges Problem-Solving: Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency Collaboration: Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design  Communication: Present work across levels and job f