Agile Product Owner - Cigna Healthcare

About Cigna: Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry. Our mission is to improve the health, well-being, and peace of mind of those we serve.   Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive-ensuring your well-being and work-life balance. We're looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first.   At Cigna, you'll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life's key moments, your work will matter. Grow with us-and help shape the future of healthcare.   Role Purpose:  The Product Owner is accountable for maximizing value delivery at the Scrum Team level by translating product strategy and priorities into high-quality, executable backlog items. Working in close partnership with the Agile Product Manager (APM), the Product Owner ensures customer needs, business outcomes, and delivery commitments are effectively balanced and realized through predictable, high-quality delivery. The Product Owner acts as the voice of the customer for the Scrum Team and plays a critical role in enabling continuous improvement and value realization.    Key Responsibilities:  • Collaborate with the Agile Product Manager to support product vision, roadmap, and outcomes aligned with business strategy and customer needs.  • Ensure delivery progress and milestones are visible to keep roadmaps relevant and timely.  • Act as the voice of the customer for the Scrum Team, ensuring backlog priorities reflect customer value.  • Translate release train backlog priorities into clear, value-focused team backlog priorities.  • Support Agile Product Manager in the refinement of features.  • Lead the decomposition of features into user stories and ensure ongoing refinement with developers, testers, and business subject matter experts.  • Own Jira backlog quality and approve user stories before moving to Done/Accepted.  • Lead PI planning cycles and objectives to enable predictable execution at team level.  • Collaborate with Scrum Master, QA, and UAT teams to track delivery, quality, and predictability metrics.  • Ensure analytics are in place to monitor utilization, customer experience, and delivery performance.  • Share actionable insights with the Agile Product Manager to drive product evolution and improvement.  • Foster a growth mindset and a psychologically safe team culture.  • Demonstrate an Agile mindset focused on learning, feedback, and value validation.  • Partner with stakeholders to maintain alignment and manage dependencies.  • Drive continuous improvement through data-informed decision making.  • Collaborate with Customer Experience and UX/UI design teams to ensure the customer voice is embedded at all stages of the product delivery cycle. (include where applicable for external product and user feedback loop needs)    Required Competencies:  • Strong business and delivery acumen.  • Customer-centric mindset and empathy.  • Ability to translate strategy into executable outcomes.  • Ownership, accountability, and attention to quality.  • Collaboration and stakeholder management skills.  • Continuous improvement and data-driven mindset.    Required Skills and Experience:  • Bachelor’s D