Enterprise Account Director

At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. We are looking for an Enterprise Account Director to join our US-based team. In this role, you’ll build trusted partnerships with senior leaders at some of the largest, most innovative companies in the world - driving new business, expanding relationships with existing customers through additional products and services, and ensuring long-term growth through renewals. This is more than a sales role - it’s an opportunity to shape the way brands connect with their customers, influence strategic roadmaps, and fuel the growth of an industry-leading platform. What You’ll Do Win New Partnerships • Identify and close new business opportunities with enterprise companies. • Engage executives in compelling conversations about how Dscout can unlock deeper understanding of their customers. • Guide prospects through a consultative sales process that highlights ROI and strategic value. Expand Relationships • Create account plans to align strategy with your clients direction and to help internal teams support their growth and our expanded relationships • Cultivate long-term relationships with clients, becoming a trusted advisor across multiple teams, functions, and geographies. • Identify opportunities for growth within existing accounts by aligning Dscout’s capabilities to evolving client needs. • Partner closely with client stakeholders to co-create strategies that accelerate adoption and impact. Secure Renewals & Drive Value • Own the renewal process by demonstrating business outcomes and ensuring clients see ongoing value. • Work hand-in-hand with our Renewal Management and Customer Success Teams to deliver an outstanding client experience that fuels loyalty and retention. • Consistently achieve industry-leading renewal rates by advocating for client success. Lead with Insight • Stay ahead of industry trends and client challenges, positioning Dscout as an essential partner in experience research. • Share client feedback and market intelligence to shape our product strategy and go-to-market approach. • Help define and execute our sales vision, contributing to the growth and success of the entire team. What You Bring • A proven track record (5+ years) of success in Enterprise or Mid Market SaaS sales. • Expertise in managing complex sales cycles, gaining access to senior executives, and closing multi-stakeholder deals. • Demonstrated success in both new business acquisition and growing existing accounts. • A consultative, client-first mindset - able to uncover strategic needs and translate them into actionable solutions. • Exceptional communication, negotiation, and executive presence. • An entrepreneurial spirit: self-driven, adaptable, and eager to grow with a dynamic team. Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager. About Dscout Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services. We prioritize learning, shari