Staff Customer Success Manager

About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company . Checkr Trust and Checkr Insurance are fast-growing businesses inside Checkr, serving insurance carriers, marketplaces and other verticals that touch our everyday lives. Demand is building, our customer base is expanding, and we're scaling toward $100M. We're looking for a Customer Success Manager who can help us get there by turning strong customer relationships into deep adoption, durable retention, and meaningful expansion. You will own a portfolio of strategic accounts and be accountable for: • Adoption • Retention • Expansion • Executive alignment • Long-term value realization This is a proactive, commercially minded CSM role. You'll be the trusted partner our customers rely on and the owner of outcomes across your book of business. You'll join a team with momentum, playbooks to build on, and room to make them better as we scale. As the business grows, so will the opportunities for you, with real room for personal and career growth. What You'll Do Own Strategic Accounts End-to-End: • Serve as the primary post-sale owner for high-impact, high-visibility customers • Drive executive-level alignment on business goals and measurable outcomes • Ensure customers move from contract to meaningful production usage quickly Drive Adoption & Commercial Growth: • Identify underutilization and remove barriers to deeper adoption • Surface expansion opportunities tied to customer workflows and risk exposure • Partner closely with Sales on renewals and strategic growth motions • Be accountable for retention and expansion revenue across your portfolio • Use AI tools to work smarter and scale your impact across accounts Translate Product Into Business Impact: • Understand customer workflows well enough to connect product capabilities to operational and financial outcomes • Lead quarterly business reviews that demonstrate ROI and strategic value • Turn performance data into actionable insights that shape customer strategy • Leverage AI to turn data into insights • Bring the voice of the customer to Product and leadership through structured feedback Help Us Scale: • Apply and refine our segmentation, engagement models, and risk signals as the customer base grows • Strengthen repeatable frameworks for onboarding, renewals, and expansion • Contribute to the processes and best practices that let the team support more customers without losing quality • Raise the bar on what great customer partnership looks like as we grow What You Bring: You likely have: • Experience managing a book of enterprise accounts in Customer Success, Strategic Account Management, or a similar post-sale role in B2B SaaS • Experience owning enterprise or high-growth accounts with meaningful revenue responsibility • A track record of driving both retention and expansion • Comfort working with executive stakeholders as well as customer technical teams • Experience in a high-growth environment • Curiosity about AI and a habit of experimenting with it in your workflows • An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through change, and take ownership of outcomes You don't need a technical background or a history in a technical account management ro