Jobs / Mexico / WPP 2005 Limited
Power Platform Support Engineer
WPP 2005 Limited · 🌍 Mexico City, Mexico City, Mexico
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Sponsor Radar — WPP 2005 Limited
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About the role
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: WPP is a creative transformation company, helping clients create growth by combining technology and creativity. As one of the world's largest marketing and advertising services organizations, we are committed to driving innovation and operational excellence across our vast global network. You will be joining the newly established Automation Support Team within WPP's Enterprise Technology, Automation & AI department. This is a pivotal time for us as we're building a dedicated, in-house team to manage, monitor, and optimize our growing portfolio of automation solutions. This team is at the forefront of our digital transformation, ensuring the seamless operation and continuous improvement of critical automation capabilities across WPP globally. You will play a crucial role in solution delivery and day-to-day technology management of the Global Automation Operations Centre (AOC) program. Reporting to the Automation Operations Manager and supporting Automation product, platform and delivery teams worldwide, you will ensure our automation projects are well managed and supported to deliver quantifiable returns. The AOC is chartered to support automation products delivered by the Automation & AI product team, or projects delivered by Automation delivery teams from around WPP. Our support apparatus gives those teams confidence and freedom to hand over their existing successes and continue innovating. Are you a proactive and detail-oriented individual with a passion for technology and a strong desire to learn and grow in the field of automation & AI? We are looking for a L2/L3 Automation Support Engineer to join our dynamic team. You'll be responsible for the monitoring, triage, and resolution of incidents for our RPA bots and Power Platform solutions. You'll gain invaluable hands-on experience, working with cutting-edge technologies and collaborating with experienced engineers to ensure our global automation processes run smoothly. What you'll be doing: • Advanced Technical Support & Problem Management (L3) • Root Cause Analysis & Proactive Optimization: Perform deep-dive diagnostics Power Automate • Desktop and Power Platform failures. Utilize telemetry tools like Azure Application Insights to identify systemic bottlenecks and implement permanent code-level fixes rather than temporary workarounds. • PL-400 Technical Remediation: Apply developer-level expertise to debug and resolve issues within Dataverse plugins (C#), Custom Connectors, and Power Apps Component Framework (PCF) controls. • Ensure all remediations align with best practices for security, scalability, and performance. • Complex Logic & Integration Fixes: Troubleshoot and refactor advanced Power Automate cloud flows and desktop automations, specifically addressing issues with JSON parsing, API authentication (OAuth), and complex OData filtering that fall outside the scope of L2 support. • Final Escalation Ownership: Act as