Customer and Logistics Operations Expert

• Coordinate daily logistics operations and monitor service performance to ensure fulfillment of operational targets and customer requirements. • Monitor and improve customer lead times and support initiatives aimed at enhancing service levels and responsiveness. • Prepare, coordinate, and facilitate recurring operational performance reviews with internal and external stakeholders. • Oversee packaging and dispatch processes and ensure compliance with defined operational standards and process requirements. • Manage customer claims and complaints related to logistics performance, service quality, delivery execution, and lead times. • Investigate service issues, coordinate corrective actions, and monitor implementation until sustainable resolution is achieved. • Coordinate recurring performance reviews and operational alignment meetings with logistics service providers. • Monitor warehouse utilization and capacity levels and coordinate actions to prevent operational bottlenecks and overflow situations. • Track inventory exceptions, partial stock situations, and related operational risks while coordinating recovery actions. • Coordinate customer pickup appointments and collection activities to ensure smooth execution and effective communication among all involved parties. • Act as a central point of contact for logistics-related customer inquiries and operational escalations. • Analyze operational performance trends and propose improvements to enhance efficiency, service quality, and customer satisfaction. • Support continuous improvement initiatives aimed at optimizing logistics processes, warehouse operations, and customer service performance. • Maintain effective communication with internal stakeholders, customers, and logistics partners to ensure alignment and transparency on operational topics. Education • Bachelor's degree in Supply Chain Management, Logistics, Industrial/Management Engineering, Operations Management, Business Administration, or a related field. Experience • 3-5 years of professional experience in logistics operations, warehouse operations, customer service, supply chain management, transportation, or a related field. • Experience working with logistics service providers, warehouse operations, and customer-facing supply chain activities. • Experience coordinating operational processes and driving performance improvements. Technical Skills • Strong understanding of warehouse operations, logistics processes, inventory management, and transportation operations. • Experience managing customer claims, service failures, corrective actions, and continuous improvement activities. • Knowledge of logistics performance indicators and operational reporting. • Experience using customer relationship management and operational software tools. • Strong analytical skills with the ability to identify operational issues and recommend effective solutions. • Advanced proficiency in Microsoft Excel and operational reporting tools. Personal Competencies • Strong communication and stakeholder-management skills. • Ability to build effective working relationships with customers, service providers, and internal teams. • Strong problem-solving and analytical capabilities. • Ability to coordinate multiple operational priorities in a dynamic environment. • Proactive and customer-oriented mindset. • Strong organizational skills and attention to detail. • Ability to drive corrective actions and follow through on operational commitments. • Continuous-improvement mindset with a focus on service quality and customer satisfaction. • Ability to influence stakeholders and achieve alignment across different functions and organizations. What we offer Our promise to our associates is rock-solid: we grow together, we