Senior Manager – DevOps Engineering

Job Title: Senior Manager – DevOps Platform & Forward Engineering GCL: E Introduction to role: Are you ready to turn world-class DevOps platforms into a force multiplier for speed, quality, and reliability across a global enterprise? In this role, you will lead the engineering foundations that power how teams build, test, secure, and ship software that enables our mission to transform patient outcomes. Your work will ensure our core platforms are resilient, scalable, and simple to use—so product and engineering teams can move with confidence. You will guide a high-performing team to elevate our use of GitHub, GitHub Actions, Jira, Confluence, SonarQube, Artifactory, and related ecosystems, balancing operational excellence with bold engineering improvements. As we accelerate our shift to a more digital and data-led business, you will shape the capabilities, standards, and automations that unlock impact at scale. Could you see yourself leading the service strategy while also rolling up your sleeves to solve complex CI/CD challenges and lead change? Accountabilities: • Team Leadership and Development: Lead, manage, and develop a team of DevOps/Platform Engineers, driving capability, engagement, performance, and delivery. • Enterprise Platform Technical Leadership: Provide advanced technical leadership across enterprise engineering and DevOps platforms including GitHub, GitHub Actions, GitHub Co-Pilot, Jira, Confluence, SonarQube, and Jfrog Artifactory & Eco Systems. • Operational Service Ownership: Own operational service delivery for supported platforms, ensuring reliability, supportability, and performance against agreed expectations and standards. • Strategic Initiatives and Change Delivery: Lead upgrades, migrations, integrations, platform enhancements, and service improvements that reduce toil and increase developer productivity. • Demand Management and Prioritization: Assess and balance business need, technical complexity, urgency, and capacity to sequence high-value work. • Work Differentiation and Assignment: Apply expert judgment to distinguish routine support from complex engineering, matching problems to the right skills and delivery approach. • Sophisticated Problem Resolution and Risk Management: Oversee the resolution of difficult technical issues, escalations, recurring incidents, CI/CD challenges, and platform risks spanning multiple services. • Guide Guidance and Collaborator Engagement: Advise engineers and project teams on technical options, operational implications, risk trade-offs, and delivery decisions to drive the best outcomes. • Service Model and Process Improvement: Define, implement, and improve support models, workflows, and service processes for efficiency, quality, and consistency. • Metrics, Reporting, and Insights: Establish and review service metrics and reporting to inform decisions and drive continuous improvement. • Influence and Innovation: Align internal and external stakeholders to a clear service direction and champion innovation through automation, AI adoption, and better ways of working. • Governance and Compliance Alignment: Ensure platform services and engineering align with enterprise standards, security requirements, architectural principles, and operational controls. Essential Skills/Experience: • Significant experience in DevOps engineering, enterprise platforms, or technical service delivery in a complex interpersonal environment. • Proven people management experience, including leadership of technical teams, performance management, coaching, and capability development. • Sophisticated technical expertise in enterprise engineering platforms and tooling, particularly Jira, Confluence, GitHub, GitHub Actions, SonarQube, and Artifactory, Microfocus ALM and Load Runner