Senior Manager - Service Delivery

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About the role

Senior Manager - Service Delivery The Service Delivery Lead is accountable for specific financial reporting service delivery processes / activities / region (e.g. Banking, Inventory, Treasury, Insurance, Payroll, Record to Report, Fixed Assets, Master Data, Intercompany etc.) performed from a BPO-third party provider (GSK Operations) supporting GSK in financial transactional activities. The role is also responsible to drive standardization of financial activities & processes across the different regions globally, collaborate with stakeholders and other functions (e.g. P2P, O2C, Tax etc) to ensure accurate financial reporting activities and control’s performance. Role & Responsibilities · The role requires a good understanding of specific financial processes / related activities and systems, a level of drive to standardize processes-activities, collaborate with a BPO-third party provider (GSK Operations), working closely with the Controllership / GPO teams and interacting with other Finance functions / stakeholders as needed. · Able to drive activities independently specifically to certain processes / areas of financial reporting activities as well as drive delivery and performance of the GSK Operations Centre of Excellence (CoE) teams to support the Controllership organisation. · Drive continuous improvement in the assigned process / activities / region and troubleshooting issues faced by the GSK Operations while keeping the Controllership team informed of potential challenges & proposed recommendations. · Provide guidance and feedback to the GSK Operations to ensure deliverables are submitted on time and with quality. · Support the End to End view of the process / activities / region being responsible for to GSK Operations (CoE). · Working closely with the regional GSK Operational Controllers, monitoring Key Performance Indicators (KPIs), ensuring operational issues/risks are proactively identified and promptly resolved. · Escalate issues through the Controllership governance, having clearly identify blockers, support required and proposing solutions · Support GSK Operations adoption of standard practices and consistency ways of working in service delivery across the processes / activities / regions and adherence to GSK policies. · Working closely with Finance Controlling Managers, Operational Controllers, Markets Controllership, GPO to drive resolution of challenges faced. Requirements · Degree in Finance / Accounting. · CPA, ACA, CIMA, ACCA or equivalent is preferred. · 10-15 years of financial reporting / auditing / accounting processes experience-knowledge (financial accounting, master data maintenance, banking, payroll, insurance, fixed assets, inter-company transactions, inventory, period end close, balance sheet reconciliations etc.). · Working knowledge of IFRS requirements, accounting principles and policies. · Excellent communication and interpersonal skills. Able to interact with internal and external stakeholders at different level. · Previous experience in managing performance of a BPO - Third Party Provider. · Experience of working in a Control / SOX environment. · Pro-active, self-motivated and displaying initiative in solving problems. · Actively seeks to improve processes, standardizing them and making more effective and efficient. · Attention to detail, excellent analytical and problem-solving capabilities. · Ability to plan and manage workload to ensure all key deadlines are met. · Used to work with tight timelines and in a demanding environment. · Good systems knowledge: SAP/S4Hana, Lumira, Power BI, Agentic AI · Fluent in English #LI-GSK Skills Business Acumen, Cyber Risks, Data Analytics, Digital Fluency, Driving Continuous Improvement, Financial Controlling, Financial Management Reporting, Stakeholde

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