Client Services Manager

Client Services Manager Londonderry, NH | Monday–Friday | $50,000–$55,000/year + Annual Bonus Make a Difference. Build Relationships. Grow with BAYADA. BAYADA Home Health Care is seeking a Client Services Manager to join our New Londonderry, NH Senior Living office. This is an exciting opportunity to combine your customer service, operations, and relationship-building skills while helping clients receive exceptional care where they feel most comfortable: at home. At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. As a Client Services Manager, you'll play a key role in coordinating services, supporting care teams, and creating positive experiences for clients, families, referral partners, and employees. Why Join BAYADA? • Competitive Compensation: Base salary of $50,000–$55,000 annually, depending on qualifications. • Annual Bonus Opportunity: Earn up to $6,000 annually based on performance metrics. • Work-Life Balance: Enjoy a Monday–Friday schedule. • Comprehensive Benefits: Medical, dental, and vision insurance; paid holidays; vacation and sick leave; employer-paid life insurance; 401(k) with company match; and an Employee Assistance Program. • Reliable Pay: Paid weekly through direct deposit. • Career Development: Opportunities for professional advancement, leadership development, and long-term career growth. • Supportive Culture: Experience the stability of a national leader with the personalized support of a local, close-knit team. • Meaningful Impact: Help clients and families receive exceptional care and support every day. Learn more about BAYADA benefits . What You'll Do as a Client Services Manager As a Client Services Manager, you'll combine customer service excellence, operational coordination, and relationship management to support high-quality care delivery. • Deliver Exceptional Service: Provide outstanding customer service and support positive client experiences. • Coordinate Care: Manage client services and address scheduling needs in a timely and effective manner. • Manage and Grow Caseloads: Oversee your assigned caseload while proactively identifying opportunities for growth. • Build Strong Relationships: Develop lasting partnerships with clients, referral sources, payors, and community organizations. • Collaborate with Leadership: Partner with Clinical Managers and office teams to ensure seamless care coordination. • Monitor Performance Metrics: Track admissions, referrals, caseload performance, and other key operational indicators. • Support Field Employees: Work alongside clinical leadership to provide guidance and support to caregivers and staff. • Drive Office Success: Contribute to overall office growth, service excellence, and client satisfaction. What You'll Need • Bachelor’s degree preferred. • Prior home care, healthcare, or medical office experience preferred. • Knowledge of Medicare and OASIS is a plus. • Previous leadership or supervisory experience is a plus. • Demonstrated success in achieving goals and taking on increasing responsibility. • Strong customer service, communication, and interpersonal skills. • Excellent organizational and problem-solving abilities. • Proficiency with computer systems and electronic medical records (EMR). • A desire to grow and advance within a leading healthcare organization. Ready to Take the Next Step in Your Career? If you're looking for a rewarding opportunity where you can build relationships, support exceptional care, and grow professionally, we'd love to hear from you. Apply today to learn more about becoming a Client Services Manager with BAYADA in Londonderry, NH! #LIRX As an accredited, regulated, certified, and licensed home health care provider,