Associate IT infrastructure Engineer

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relic is seeking an Infrastructure Engineer to join our IT Engineering team, with a focus on network infrastructure and enterprise AI enablement. You will build and operate the networks that keep our global workforce connected and secure, and you will help deploy AI tools that make the company faster. This is an engineering role built around automation, scalability, and reliability, with real ownership over the platforms you run. We are looking for a systems thinker who automates repetitive work, writes clear documentation, and makes sound tradeoffs between security, usability, and speed of adoption. You will partner with Security, Compliance, Facilities, IT Support, and Engineering teams, and you will have room to lead projects and shape the roadmap. What you'll do You will own and improve core network infrastructure across our global offices while driving the technical rollout and governance of AI platforms across the company. Day-to-day responsibilities include: Network and infrastructure • Design, deploy, and manage Meraki infrastructure across global offices using the Meraki Dashboard and APIs • Troubleshoot and resolve office network issues, including Wi-Fi, switching, VLAN, DHCP, DNS, and connectivity problems. • Manage ISP relationships, including circuit procurement, installs, renewals, SLAs, outage escalation, and domain performance tracking • Plan and execute office network builds, moves, and refreshes with Facilities and Security • Design, deploy, and operate Zero Trust and network security infrastructure (Cloudflare Zero Trust/WARP, VPN, firewall policy) • Monitor network health and capacity, respond to incidents, and drive root cause fixes • Maintain network documentation, including architecture diagrams, IP plans, runbooks, and SOPs AI enablement • Deploy and administer enterprise AI platforms (Gemini Enterprise, Claude, and related tools), including configuration, integrations, and usage monitoring • Build AI-powered automations that reduce manual work across IT and business teams • Design and enforce AI usage controls, including data protection, DLP, audit logging, and access policies • Evaluate new AI tools and vendors, running pilots and recommending adoption based on measurable impact Team and operations • Build integrations and automation using scripts and APIs to eliminate manual toil • Act as an escalation point for IT Support on complex network and infrastructure issues • Participate in a global on-call rotation This role requires • 2 years of experience in network, infrastructure, or IT engineering • Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs, routing, TLS, VPN, proxy, firewall) and proven troubleshooting skills • Hands-on experience managing Meraki or comparable enterprise network infrastructure • Experience working with ISPs and carriers, including circuit management and outage escalation • Hands-on experience with enterprise AI or LLM platforms (Gemini, Claude or similar), including administration or integration work • Proficiency in a scripting or programming language (Python, Bash, JavaScript) and experience building against REST APIs • Understanding of data security principles as they apply to AI usage (data classification, DLP, least privilege) • S