Solutions Engineer

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT As a Solutions Engineer – Existing Accounts, you will serve as the primary technical and strategic partner for Redwood’s existing customers. This role merges the technical solutioning and expansion focus with the post-sales adoption and advocacy expertise. You will ensure customers realize maximum value from their Redwood investments by driving adoption, uncovering new opportunities for expansion, and acting as a trusted advisor who bridges business objectives with technical outcomes. You’ll partner closely with Sales, Product Management, Product Marketing, Customer Support and Engineering to drive growth, mitigate risk, and deliver measurable business value across your assigned accounts. Customer Success & Adoption • Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations. • Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment. • Proactively identify adoption gaps, risk areas, and create “get-well” plans to ensure continued success and retention. • Deeply understand each customer’s architecture, workflows, and business objectives to align Redwood capabilities with desired outcomes. • Serve as a single point of contact for strategic and technical requirements, ensuring responsive, value-driven engagement. Account Expansion & Solutioning • Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers. • Prepare and deliver high-impact product demonstrations and technical presentations tailored to customer goals. • Guide customers through evaluations and proofs-of-concept that validate new use cases and demonstrate business value. • Translate business challenges into technical solutions using Redwood’s automation platform. • Develop and execute account growth strategies that align customer roadmaps with Redwood’s value proposition. Technical leadership & Project Management • Act as the technical liaison and escalation point for your accounts, ensuring prompt and effective resolution of issues. • Coordinate cross-functional teams—including Product Management, Engineering, and Professional Services—to drive successful outcomes. • Manage concurrent projects, balancing customer priorities and internal resources to deliver on time and with excellence. • Troubleshoot technical issues at a high level to determine the appropriate path to resolution. Customer Advocacy & Continuous Improvement • Serve as the voice of the customer, providing structured feedback to internal teams to influence product direction and improve service delivery. • Document and share best practices for implementing and optimizing Redwood solutions. • Contribute to internal knowledge bases