ACCOUNTS RECEIVABLE - COLLECTIONS EXPERT ANALYST

Position Summary  The Accounts Receivable analyst is responsible for the Invoice to Cash end-to-end process in the Business Service Center completing daily Collection tasks.  General Job Responsibilities  • The Collections Analyst is responsible for various activities in the Invoice to Cash end-to-end process (O2C, OTC) in the Business Service Center, including:  • Research and reconcile overdue accounts/invoices.  • Maintain accurate record of past due accounts & collection efforts.  • Process & send statements.  • Maintain customer files.  • Performs customer portfolio auditing functions accurately and meets audit deadlines.  • Handle customer communication for the business unit.  • Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.  • Learn how to generate work-plans to meet targets and manage workload balances with senior assistance.    • Implement processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement.   • Follow up on POA, CIA, orders on block, rejected claims, assigned accounts and outlook emails.  • Complete tasks in an orderly and planned way according to SLA on the Get Paid Queue, meet KPI target based on the division, correctly POA follow up, and keep 2-day SLA for outlook emails.  • Maintain specific customer accounts and all support documentation required.   • Maintain updated WI within the team by making the necessary changes to it.  • Further investigate payments without supporting detail and properly posting all discrepancies (part number detail, capturing the correct data in the correct fields to ensure proper account coding).    • Management reviews, special projects and ad hoc requests are all part of normal job duties.  • Manage medium risk level portfolio.   • Provide high level of customer services.   • Work in a team environment, which involves collaboration and use of team-based methods and tools.   • Participate in at least 2 CIP processes and propose innovation ideas within AR-Area   • Identify issues on a timely manner and provide visibility to the management team when something is going to negatively affect the operation.  • Follow up for a daily application and discrepancy management.    • Research about solutions, generate and communicate process improvement ideas.    • Support answering of questions on the telephone or via email.   • Reports and addressing customer inquiries.  • Participate to status meetings, both internally and with clients.   • Attend and/or contribute on trainings (internal).  • Perform other functions related to the position.    • Advanced student in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering)  • Strong computer skills including MS Office (Excel) and Adobe Reader, banking portals, and other ERP systems, preferred.  • Knowledge of accounts receivable processes including account reconciliation, cash application.  • Minimum of 2 years in an accounts receivable role, or accounting experience. Experience in a business service center preferred.    • English level C1  Bosch Service Solutions Costa Rica (@boschcostarica) • Instagram photos and videos