ACCOUNTS RECEIVABLE - COLLECTIONS JUNIOR ANALYST

The Collections Junior Analyst is going to support the Invoice to Cash end-to-end process in the Business Service Center. Learning and completing daily Collection tasks.  General Job Responsibilities  • The Collections Analyst is responsible for various activities in the Invoice to Cash end-to-end process (O2C, OTC) in the Business Service Center, with assistance from an Expert/ Senior, including:  • Research and reconcile overdue accounts/invoices.  • Maintain accurate record of past due accounts & collection efforts.  • Process & send statements.  • Maintain customer files.  • Performs customer portfolio auditing functions accurately and meets audit deadlines.  • Handle customer communication for the business unit  • Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.  • Work to understand the processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement, with assistance  from an Expert/ Senior.  • Manage low risk portfolio.   • Consultation of departments in specific and specialized inquiries (customer services, sales, credit, cash application)   • Follow up on POA, MEC, assigned accounts and outlook emails, with assistance from an Expert/ Senior.  • Complete tasks in an orderly and planned way according to SLA on the Get Paid Queue, meet KPI target based on the division, correctly POA follow up, and keep 2-day SLA for outlook emails with assistance from an Expert/ Senior.  • Support and follow up for a daily application and discrepancy management.  • Research about solutions, generate and communicate process improvement ideas with assistance from an Expert/ Senior.   • Support answering of questions on the telephone or via email.   • Work in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.   • Participate in at least 2 CIP processes and propose innovation ideas within AR-Area  • Follow and implement best practices and processes defined by the company, to work with high standards of quality.  • Participate to status meetings (internal).  • Attend internal training.  • Perform other functions related to the position.   • Student in accounting or a related field.  • Knowledge of computer skills including MS Office (Excel) and Adobe Reader.   • Experience with SAP, banking portals, and other ERP systems, preferred.  • English level C1  Bosch Service Solutions Costa Rica (@boschcostarica) • Instagram photos and videos