Customer Support Engineer

About Starburst Starburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. With open standards including Trino and Apache Iceberg, Starburst enables trusted access to complete enterprise context while helping organizations avoid vendor lock-in. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence. Learn more at starburst.ai . About the role As a Starburst Data Customer Support Engineer , you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensuring that customers receive appropriate and timely service. We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed. Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company. As a Customer Support Engineer at Starburst you will : • Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows • Contribute to our customer-facing self-serve knowledge base • Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction • Enthusiastically participate in ongoing personal learning including active participation in team training and development. • Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers Some of the things we look for : • Big Data (Hadoop, Data Lakes, Spark) • Docker and Kubernetes • Cloud technologies (AWS, Azure, GCP) • Security • Authentication (LDAP, OAuth2.0) • Authorization technologies • SSL/TLS • Linux Skills • DBMS Concepts/SQL Exposure • Languages: SQL, Java, Python, Bash Where is this role located? PST timezone Starburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering. Actual compensation packages are determined based on relevant skills, experience, education and training, and specific work location. For more information, connect with the recruiting team or Hiring Manager during the process as they can provide more detailed information about the salary range. Pay Range $95,000 — $125,000 USD Build your career at Starburst All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our indust