Associate Sales Engineer

ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO - Learn the Platform: Become an expert on Sierra's platform and how AI agents transform customer experiences, from agent design and workflows to integrations, so you can speak credibly with technical and business stakeholders. - Discovery & Demos: Participate in efficient discovery calls to understand customer needs, answer technical questions (ideally in a single conversation), and grow to deliver standard product demos and account coverage for the sales team. - Proofs of Concept: Support senior SEs in building demos and proofs of concept, and keep demo environments current and ready for customer use. - APIs & Integrations: Educate customers on Sierra's APIs, webhooks, and integration patterns, and build and deploy scripts against a test environment on demand. - RFPs & Collateral: Help the team respond to RFPs, RFIs, and security questionnaires, and create presentations, positioning statements, and other sales collateral. - Partner with Sales: Advocate for your AEs and customers in internal technical conversations, join customer meetings and events, and keep CRM records and opportunity data accurate. - Close the Loop with Product: Act as a bridge between Sales and Product, translating customer feedback into actionable input and enrolling the right customers in beta programs. - Grow Your Craft: Complete product, sales, and process training and certifications, with structured coaching and mentorship from senior Sales Engineers. WHAT YOU'LL BRING - Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. - 1+ years of experience in a customer-facing technical role, such as pre-sales, solutions engineering, technical support, or consulting. Strong internships or early-career experience count. - Ability to explain complex technical concepts clearly to both technical and non-technical audiences. - Working knowledge of at least one of: cloud software, APIs and integrations, or networking and automation systems. - Curiosity about how businesses run and a genuine interest in building trusted relationships with customers. - Strong written and verbal communication, organization, and attention to detail, plus comfort with CRM tools (e.g., Salesforce) and standard productivity software. - A collaborative, quick-learning mindset: someone who treats sales as a team sport and takes feedback well. EVEN BETTER... - Hands-on experience with APIs/we