Vice President, Operations

Clover Care Services (CCS), including our In-Home Care (IHC) and Clover Care Visit (CCV) programs, delivers proactive care to members in their homes and through telehealth. We're building a next-generation, AI-powered practice that improves health outcomes and manages the total cost of care by making personalized care easier to access and deliver. Our ambition is a beautiful care experience, both in the home and through technology. Members should know who's coming, when to expect them, and what happens next. Visits should feel prepared and personal. Technology should make it easy to connect with us and get help. Clinicians should arrive with the context they need and spend their time caring for people, supported by systems that handle the coordination around them. We're hiring a VP, Operations to build and run this practice. This leader will own how the entire operation works, from member engagement and scheduling through visit delivery and follow-up. They will combine operational discipline with strong product judgment, designing how AI, software, and people work together to deliver an exceptional experience at scale. AI will be central to the operating model. We expect AI systems to carry routine operational work through to completion, coordinate next steps across workflows, and surface exceptions that need human attention. Clinicians remain responsible for clinical judgment and care, with AI supporting preparation, documentation, and follow-through. This VP will be accountable for turning that ambition into reliable daily operations. We're looking for a builder who can redesign how a practice runs and stay close enough to the work to make it succeed. Deep healthcare experience isn't required. Relevant experience may come from technology-enabled services, consumer businesses with physical service delivery, logistics, hospitality, or home-based care. What matters is demonstrated ability to build excellent experiences and use technology to change the economics and execution of a mobile workforce and operation. As VP of Operations you will: • Own the operating strategy and performance of CCS across IHC and CCV, with accountability for member experience, clinician experience, reliable care delivery, and financial results. • Design the full member journey, including outreach, booking, visit preparation, arrival, telehealth access, and follow-up. Set a high bar for every interaction, including clear communication, dependable service, and technology that works for members and caregivers with different needs and levels of digital comfort. • Build AI into operational execution across member engagement, scheduling, routing, visit preparation, documentation support, and follow-up coordination. Connect these workflows so work moves across systems, completion is tracked, and people can focus on exceptions and decisions that need their judgment. • Create an outstanding clinician experience. Simplify the working day, put relevant member information at clinicians' fingertips, and reduce administrative work before, during, and after visits so clinicians can focus on the member in front of them. • Partner closely with Product and Technology to build and improve the tools that run the practice. Translate operational needs into specific workflows and product requirements, test them with members and frontline teams, and own successful adoption and operating results. • Run a disciplined distributed operation, including demand forecasting, capacity planning, staffing, scheduling, routing, and deployment. Match members’ needs to the appropriate clinician and care setting while balancing access, continuity, travel time, and capacity. • Partner with Clinical leadership to define where AI can act independently, where human review is required,