Senior Revenue Enablement Manager, Post-Sales

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further! Our Senior Revenue Enablement Manager, Post-Sales is responsible for enabling SpyCloud's post-sales teams to deliver fast time-to-value, articulate customer value realized and potential value, and consistently position SpyCloud for renewal and expansion opportunities — increasingly through AI-assisted tools, not just static playbooks. This role sits at the intersection of Product Solutions, Customer Success, and Revenue Enablement, building AI-assisted plays, coaching tools, and lifecycle programs that support implementation, adoption, and value realization. This role is highly cross-functional, you will work closely with executive stakeholders and cross-functional teams to design and execute enablement programs that scale and deliver results across the Post-Sales organization. Partner closely with the Director of Revenue Enablement, to contribute to and execute the overall Revenue Enablement strategy. The ideal candidate is equally comfortable designing an AI-assisted coaching workflow, translating product capabilities into customer-facing value narratives, and partnering cross-functionally to improve lifecycle execution from onboarding through renewal. What You'll Do: • Post-Sales Enablement Strategy • Develop and execute a Post-Sales Enablement strategy aligned to customer journey goals: implementation success, adoption, value realization, expansion, and renewals • Partner with Product Success and Customer Success leadership to identify gaps, friction points, and enablement opportunities across the customer journey — determining what needs a program, an AI-assisted tool, or neither • Works in coordination with the PS and CS leadership to identify and design scalable enablement programs tailored to their team’s goals and needs • Voice of the Field • Gather structured feedback from CS and PS on what’s working with customers, and translate it into recommendations for Product, Product Marketing, and Revenue Enablement. Surface readiness risk before product launches and releases, not after • Partner with CS and RevOps on using forecasting data, and translating risk patterns into targeted enablement (e.g., coaching, playbooks, or process fixes) • AI-Assisted Plays & Lifecycle Enablement • Build and maintain post-sales playbooks covering customer onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities • Use AI-assisted tools to personalize and maintain customer journey plays at lower ongoing effort than manual content upkeep • Enable CS and PS teams on consistent execution of customer journey plays, including handoffs from Sales and collaboration with SEs and Product • AI-Assisted Documentation & Enablement Assets • Own or contribute to technical documentation in partnership with Product Solutions and Engineering, using AI tools to keep it current with lower manual maintenance burden • Ensure internal-facing documentation is accurate, accessible, and aligned with how teams actually work in the field • Standardize internal and customer-facing materials used Post-Sale • Value Realization & Expansion Enablement • Partner with the Director of Revenue Enablement and CS leadership to operationalize value realization frameworks across the customer journey • Support development and adoption of value models, success plans, and customer-facing ROI