Resident Engineer – Service Provider Routing and Switching Design Consultant (Mt Laurel, NJ)

Resident Engineer – Service Provider Routing and Switching Design Consultant (Mt Laurel, NJ)    This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: The Resident Consultant role is a highly technical role, providing post-sales support for network products for our customer. The Resident Consultant will be required to develop and maintain expertise on the products deployed or to be deployed within the customer’s network. The Resident Consultant provides support on network design, certification activities and implementation plans. This is an on-site Resident Consultant role based out of Mt. Laurel, NJ with travel into customer office. Role Responsibilities:  • Support design and planning of Juniper MX, PTX and QFX network routing products and associated solutions within the Customer infrastructure • Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network • Perform Junos software release lab testing and validation at the customers lab • Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate. • Hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs. • To train the customer’s design, implementation, and support personnel to configure and operate the HPE Juniper Networks products. • To produce a written summary report on the status of design projects, equipment, and network problems regularly to the customer. • Developing network operating procedures, configuration standards, and implementation plans for HPE Juniper products. • Troubleshoot equipment and network problems, and open and track JTAC cases through to problem resolution on pre- and post-production issues. • To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in supporting a network that is available and sustainable. • To hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried. • To assist the customer in developing Network Operating and Equipment Operating Procedures. • Development and maintenance of fault diagnosis procedures to support effective fault resolution. • Support the production environment of HPE Juniper products within the customer infrastructure. • Support ongoing efforts in defining best-practice policies for HPE Juniper product applications used by the customer. (HPE Juniper Business Use Only.) • The RC will be expected to be a subject matter expert on HPE Junipe