Resident Engineer

Resident Engineer    This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: The Resident Engineer (RE) is a highly technical, customer‑facing role providing post‑sales, on‑site technical support for Juniper Networks products/solutions deployed within Charter Communications (Spectrum). This role partners closely with Charter’s Network Engineering, Architecture, and Operations teams to ensure high availability, scalability, and operational excellence across large‑scale service provider networks. The Resident Engineer develops deep technical expertise in the Juniper products deployed (and planned for deployment) within Charter’s network and delivers reactive and proactive operational support, design guidance, and best‑practice recommendations. Role Responsibilities:  • Provide day‑to‑day post‑sales operational support for production and pre‑production Charter network environments. • Troubleshoot complex hardware, software, and network issues across large‑scale IP/MPLS infrastructures. • Open, manage, and drive Juniper JTAC cases to resolution, including root cause analysis and corrective actions. • Support Charter during critical incidents, outages, and escalation scenarios, communicating clearly with engineering, operations, and leadership teams. • Conduct network information‑gathering workshops to understand Charter’s current network architecture, operational workflows, and future design requirements. • Become deeply familiar with Charter’s organizational structure, engineering standards, and operational procedures. • Provide guidance on network design evolution, capacity growth, and technology adoption aligned with Charter’s roadmap. • Assist with major network upgrades, maintenance windows, migrations, and change events. • Produce clear, concise written reports detailing project progress, network health assessments, identified issues, and remediation activities. • Lead technology and operations workshops to review ongoing issues and JTAC case status and explain root causes, mitigations, and long‑term solutions. • Train Charter engineering, implementation, and operations teams on configuration, monitoring and day‑to‑day operation of Juniper Networks platforms. • Assess overall network health and stability across Juniper‑based environments. • Develop and maintain fault isolation and diagnostic procedures. • Create and review customer SOPs and MOPs to identify procedural gaps or anomalies that could result in network or service outages. • Contribute to best‑practice policies and standards for Juniper product usage within Charter. • Peer with other Resident Engineers to share lessons learned and reduce risk during network changes. • Develop secondary expertise across additional Juniper product lines as required. • Perform lab testing, certification, and integration of new hardware and major software releases prior to production deployment. • Develop and maintain automation scripts to reduce operational toil, improve consistency and