Technical Account Manager

Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company. Vultr Cares • 100% company-paid insurance premiums for employee medical, dental and vision plans. • 401(k) plan that matches 100% up to 4%, with immediate vesting • Professional Development Reimbursement of $2,500 each year • 11 Holidays + Paid Time Off Accrual + Rollover Plan • Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year • $500 stipend for remote office setup in first year + $400 each following year • Internet reimbursement up to $75 per month • Gym membership reimbursement up to $50 per month • Company paid Wellable subscription Join Vultr The CPU-focused Technical Account Manager (TAM) owns the post-sales technical relationship for a portfolio of customers leveraging the company’s global cloud compute, networking, and storage platforms. This role is responsible for driving successful onboarding, managing ongoing technical health, and ensuring customers realize long-term value and growth using the company’s CPU-based IaaS offerings. You’ll combine strong technical acumen with customer-centric strategy, helping customers architect workloads, optimize performance and spend, navigate roadmaps, and resolve complex issues in partnership with Support, Product, and Engineering. Key Responsibilities Customer Onboarding & Architecture Guidance • Lead onboarding for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning. • Advise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling. • Review customer architectures and provide optimization recommendations to improve performance, and increase reliability. Technical Relationship Ownership • Serve as the primary post-sales technical point of contact for assigned accounts. • Conduct regular technical reviews and QBRs to track progress, risks, consumption, and upcoming needs. • Develop deep understanding of customer workloads and use cases (applications, databases, microservices, etc.). Issue Management & Escalations • Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution. • Identify systemic issues and advocate for customers in cross-functional conversations. • Document incident reviews and communicate root cause, corrective actions, and preventative plans. Account Growth & Adoption • Identify opportunities for customers to adopt additional compute types, storage offerings, networking features, managed databases, and orchestration services. • Partner with Sales to support expansion cycles with technical insights and validation. • Monitor utilization patterns and proactively recommend optimizations. Customer Advocacy & Product Feedback • Provide structured feedback to Product teams on compute, storage, and networking capabilities. • Participate in beta programs with customers. Qualifications • 3–5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role. • Strong knowledge of Linux systems, virtualization, cloud netwo