Manager, Project Manager | Market Community Engagement Lead - Chicago (Central Region)

Manager, Project Manager | Market Community Engagement Lead - Chicago (Central Region) Capital One is seeking a Market Community Engagement Lead to build trust-based relationships, deepen community impact, and amplify our brand presence across the Chicago and Central Café footprint. You will serve as the primary on-the-ground market expert—uncovering local community needs, executing scalable in-Café and out-of-Café programming, and connecting enterprise-level community investments directly to local market experiences. Operating within our centralized Signature Experiences engine, you will partner closely with local Café leadership, Retail Marketing, Community Impact & Investment (CII) and other internal strategy teams to transform Cafés into vibrant community hubs that drive brand awareness and advance financial well-being. Responsibilities: • Serve as the local market expert, developing comprehensive neighborhood profiles and uncovering local insights that feed into our centralized Market Programming design engine. Activate high-impact, repeatable experiences and localized campaigns within the Central footprint. • Collaborate with Community Impact & Investment, Global Policy Affairs, and the Market Presidents Network (MPN) to align on local portfolios, track grant partnerships, and co-plan regional program amplification. • Serve as the physical activation arm for community investments. Partner with Community Impact & Investment to connect vetted non-profit partners and grantees into Café programming and local events. • Partner side-by-side with Café Coaches, Market Executives, and Café teams. Deliver Café readiness planning and preparedness tools to ensure Café Ambassadors are equipped to execute experiences seamlessly. • Consult, review, and shepherd all local event proposals through the Well Managed Risk Review process. Manage local event budgets, 3rd party vendor contracts, POs, and invoices in compliance with corporate standards. • Establish trust-based relationships with local civic, business, and non-profit organizations. Bring net-new strategic relationships and sponsorships to the market through compelling brand storytelling. Ideal candidate will be able to support strategic execution through: • Uncovering hyper-local community needs and feeding insights back into the Market Programming team to shape scalable, repeatable experiences. • Localizing national brand activations and product campaigns through structured in-Café and out-of-Café experiences.  • Seamlessly deploying both wide-net financial health offerings (e.g., Money & Life) and hyper-localized community programs in targeted markets.  • Acting as an experiential programming execution liaison Location: Candidate must reside in or be willing to relocate to the Chicago, IL metropolitan area with the ability to travel up to 50% regionally and nationally. Basic Qualifications: • Bachelor’s Degree or Military experience • At least 3 years of project or process management experience • At least 2 years of business development or community engagement experience Preferred Qualifications: • 4+ years of project, process, or event management experience • 5+ years working in a customer-facing or community-centric environment (Retail, Hospitality, Corporate Responsibility, or Non-Profit management) • Proven experience navigating complex, matrixed stakeholder environments with cross-functional pod structures • Experience managing event budgets, vendor contracts, and compliance or risk protocols At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that requi