Partner Manager

Conviva is the experience analytics platform for AI agents, apps, and streaming. Conviva pioneered quality of experience measurement for streaming video and has supported live digital experiences across 20 Super Bowls, 10 Olympic Games, and five FIFA World Cup tournaments. With full-census, real-time, stateful analytics, Conviva shows what consumers actually experience, not just whether systems are running, and connects that experience to revenue, retention, and risk. ABOUT THE ROLE Conviva is hiring a Partner Manager to build and grow our ecosystem of agent builders: the platforms, tooling providers, systems integrators and agencies that help companies put AI agents into production. Conviva pioneered quality of experience (QoE) measurement for the world's largest streaming services, including Fox, MLB, Paramount+, DAZN and Sling. We now apply that same discipline to AI agents. Agent Experience Insights (AEI) measures what users actually do before, during and after a conversation, so teams can prove their agents worked for the user, not just that they passed an eval. You'll own a portfolio of partners end to end: recruiting them, getting them integrated through MCP, enabling their teams, and driving co-sell pipeline. This is an early-stage program, so you'll help shape how it runs as well as run it. Reports to: Chief Revenue Officer WHAT YOU GET TO DO EVERY DAY • Recruit partners. Identify and sign partners across four segments: agent and conversational AI platforms, agent frameworks and developer tooling, systems integrators and agencies, and CX and digital experience platforms. • Drive integrations. Work with partner product and engineering teams and Conviva's product team to connect partners to Conviva through MCP, from scoping to launch. • Enable partner teams. Train partner sales, solutions and delivery teams to position Conviva's agent experience measurement and spot the right opportunities. • Build co-sell pipeline. Run joint account planning with partners and Conviva sales, source and register partner-led opportunities, and help close them. • Launch joint go-to-market. Partner with Marketing on co-branded content, launch announcements, webinars, events and partner directory listings. • Manage the relationship. Run regular business reviews, track partner health and performance, and be the main point of contact for your partners. • Shape the program. Help define partner tiers, benefits, onboarding and certification as the program matures. • Bring back the market view. Share what partners and their customers ask for with Product, Sales and leadership. WHAT YOU BRING TO THE ROLE • 3–5 years in partner management, channel sales, business development or alliances at a B2B SaaS company. • A track record of recruiting partners and growing them into measurable, partner-sourced or partner-influenced pipeline. • Comfort with technical products: you can explain APIs and integrations and work credibly with partner engineering teams. • Working knowledge of AI agents, conversational AI or LLM-based products, and how companies build and deploy them. • Strong communication and presentation skills, from a developer call to an executive business review. • Self-direction in a fast-moving, early-stage program, with the judgment to prioritize the partners that matter most. Nice to have • Experience with AI or developer-tool ecosystems such as agent platforms, LLM providers, frameworks or observability tools. • Familiarity with MCP (Model Context Protocol) or similar agent integration patterns. • Experience working with systems integrators or digital agencies. • A background in analytics, observability or customer experience software. • Experience helping stand up a partner program, including tiers, enablement or certi