Technical Customer Support Associate

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. The Technical Customer Support Associate works within the Technical Support department to provide support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The Technical Customer Support Associate provides direct assistance to Jamf product users and is responsible for fielding customer inquiries via phone, chat, email, among other outreach methods directly from customers, as well as delivering technical and account support to Jamf customers with an emphasis on first-touch issue resolution. This position will require the ability to work M-F from 10:30 am - 7:00 pm CT Depending upon your current location, this role may offered as hybrid or remote. For those candidates who live near a Jamf office, you will be expected to be in the office 3 days per week. For those candidates who are not near a Jamf office, this role may be offered as remote. What you can expect to do in this role : • Provide timely and accurate responses to customer inquiries via chat, email, and phone. • Deliver outcomes to customers through the diagnosis and resolution of technical and account issues and guiding customers through workflow steps. • Ensure that customer requests are handled effectively and escalated when necessary. • Develop an understanding of Jamf products, including features, functionality, and best practices. • Ensure a positive customer experience by handling interactions with professionalism and empathy. • Stay current on new product features, technologies, and industry trends to provide the best possible support. • Participate in ongoing training sessions to improve service quality and technical knowledge. • Other duties as assigned. • #LI-Remote What we are looking for: • Experience in a customer-facing role, with direct, real-time interaction with customers or clients.(Required) • Strong problem-solving abilities with a customer-first mentality. • Basic technical knowledge and an aptitude for learning new software systems. • Excellent communication skills, both written and verbal. • Experience with CRM and support tools (e.g., ServiceNow, Intercom, or similar). • Familiarity with basic troubleshooting methods and diagnostic tools. • Ability to work in a fast-paced environment and handle multiple tasks simultaneously. • Empathetic and patient in dealing with customer issues. • Highly organized, with attention to detail and accuracy. • Self-motivated with a proactive approach to resolving customer issues. • Passion for learning and staying up to date with the latest technologies and trends. • A team player who can collaborate effectively across departments. • Bachelor’s Degree (preferred) • A combination of relevant experience and education may be considered SECURITY AND PRIVACY REQUIREMENTS • Participation in ongoing security training is mandatory. • Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches. • Acknowledging the Jamf Code of Conduct, where