Practice Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Company: Oak Street Health Title: Practice Manager Location:  3808 W Gate City Blvd., A1, Greensboro, NC 27407   Role Description: The purpose of a Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards. Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis.  This role reports to the Regional Director of Operations, and has ample opportunities for advancement. Check out this pamphlet for a sneak peek into the life of an Oak Street Practice Manager! Core Responsibilities: Staff Management and Development • Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15 or more clinical and non-clinical staff. • Ensure the center is a Great Place to Work and our teams are engaged and thriving.  • Build a culture of engagement and demonstrate the Values and Service Behaviors at all times. Clinic Operations • Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO, and ensuring that all Standard Operating Procedures are followed. • Ensure that we are providing an Unmatched Patient Experience and provide service recovery as needed. • Drive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed.  • Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metrics. • Lead the implementation of in-clinic operational initiatives, including training the team on new processes and workflows. • Ensure our patient scheduling processes are executed efficiently. • Oversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team.  Ensure prompt responses to our third-party vendors - such as the alarm monitoring provider - to ensure the safety and security of the clinic. • Use Oak Street Health's proprietary software, reporting systems and Electronic Health Records (EHR) system to share information and ensure accuracy. Leadership and Community Engagement • Lead the culture of the center to one that is collaborative, patient-centric and oriented toward driving positive, impactful results for our current patients. • Partner with the Center Medical Director and Associate Outreach Manager to lead the center as a triad. As a team, you’ll make collaborative decisions that drive profitability for the center and support the best interests of the patients and team • Other duties as assigned. What we're looking for Required: • 2 or more years of experience in a supervisory role within a clinical setting. • Must be available to work all operational hours at our clinic, Monday - Friday, 8am - 5pm. • Ability to work flexible hours during evenings to support the business and any emergency needs. • A positive and welcoming attitude, with compassion for patients and our sta