Senior Software Development Engineer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Software Development Engineer - SRE, Retail and Pharmacy is responsible for maintaining, supporting, and improving the organization’s software applications and platforms. This role provides technical expertise across application testing, deployment, configuration, monitoring, and issue resolution. The analyst ensures stable and reliable application performance, supports production operations, and contributes to continuous improvement initiatives. The position also incorporates foundational Site Reliability Engineering (SRE) practices focused on monitoring, alerting, and system health. Job Responsibilities Application Support & Troubleshooting • Provide technical support for enterprise applications, ensuring smooth daily operations and timely resolution of functional or technical issues. • Diagnose and resolve application incidents reported by end-users, including system errors, data issues, and integration failures. • Collaborate with development, infrastructure, database, and vendor teams to implement fixes, mitigation strategies, and permanent solutions. Monitoring, Alerts, & SRE Functions • Manage and enhance application monitoring dashboards, alerts, and health checks. • Analyze alert noise and participate in alert tuning to improve signal-to-noise ratio. • Perform routine system health checks, environment validations, and log reviews to proactively identify issues. • Participate in on-call rotations (if applicable) to support incident response and ensure application availability. • Contribute to establishing and improving SLOs/SLIs and performance baselines. Maintenance, Upgrades, & Operational Excellence • Assist with planned maintenance activities such as patching, upgrades, and data cleanup tasks. • Participate in release planning, deployment activities, and post-deployment validation. • Engage in discussions on enhancements, bug fixes, and new releases and coordinate across teams to ensure successful delivery. Documentation, Training, & Knowledge Sharing • Create and maintain knowledge base articles, SOPs, troubleshooting guides, and runbooks for common workflows and incidents. • Provide training, guidance, and best-practice recommendations to end-users and team members. • Support compliance and audit activities, including documentation and evidence collection. Continuous Improvement & User Engagement • Analyze support trends and user feedback to identify opportunities for usability, performance, and reliability improvements. • Collaborate with product and engineering teams to recommend enhancements and drive optimization initiatives. • Respond to requests from internal and approved external partners in a timely and professional manner. Required Qualifications • 3–5 years of experience in application support, technical support, or a related IT role. • Strong problem-solving and decision-making skills. • Effective verbal and written communication skills. • Ability to work collaboratively across technical and non-technical teams. • Self-directed, organized, and able to manage multiple priorities. • Detail-oriented with a strong focus on accuracy and quality. Preferred Qualifications • Experience with ServiceNow or other ITSM platforms. • ITIL 4 Foundation certification preferred. • Familiarity with monitoring tools (e.g., Splu