Manager, Project Manager - Product Operations (Business Cards & Payments)

Manager, Project Manager - Product Operations (Business Cards & Payments) Business Cards & Payments (BC&P) | Build the Future. At BC&P, we bring a builder's mindset to work, just like the business owners we serve. Small businesses are a different kind of customer. They're the people turning ideas into opportunities, and opportunities into livelihoods. When we build for them, we build something bigger. That's why we have a high bar for quality. We own the work end to end, turning today's insights into tomorrow's results, together. • We're relentlessly curious. • We ask the hard questions. • We make space for the best ideas to win. • Because that's how we create impact we can be proud of. The Role: As a Manager, Project Manager in Product Operations , you will play a critical role in enabling our product teams to operate at their full potential. You will be responsible for identifying and solving operational challenges, developing scalable tools and processes, and driving efficiencies that empower our teams to focus on delivering exceptional products for our customers. This is a high-impact role that requires a strategic mindset, analytical problem-solving skills, and a passion for building and optimizing product operations. Key Responsibilities: • Problem Solving & Process Optimization • Identify inefficiencies and friction points in product development, launch, and operations, and develop innovative solutions. • Work cross-functionally to implement streamlined workflows that enable the team to move faster while maintaining high quality. • Drive continuous improvement initiatives by leveraging data and user feedback to optimize operational processes. • Program Management: • Provide core program management support for both standard and AI-driven workstreams • Monitor and enforce resource accountability across core workstreams, ensuring teams remain fully accountable to and efficiently utilize headcount and budget assets • Drop into loosely defined, fast-moving environments and quickly introduce structure, clear ownership, and execution roadmaps • Building Scalable Tools & Frameworks • Own the product org's tech stack (Jira, Claude, Tableau, etc.) to ensure complete visibility into product work, maintaining strict data accuracy and hygiene across platforms • Develop frameworks and best practices that enable teams to execute with clarity and alignment. • Collaborate with engineering, data, and business teams to integrate technology solutions that improve team effectiveness. • Cross-Functional Collaboration & Execution • Act as a strategic partner to Senior Leaders, product managers, engineering, design, and business teams to remove roadblocks and ensure smooth execution. • Drive alignment across teams by facilitating communication, documentation, and decision-making processes. • Support product launches by ensuring operational readiness, risk mitigation, and compliance with business requirements. • Metrics & Insights • Define and track key performance indicators (KPIs) to measure operational effectiveness. • Conduct root cause analysis to proactively identify challenges and opportunities for improvement. • Develop reporting and analytics to provide visibility into product operations and inform strategic decisions. The ideal candidate will have: • A strategic mindset with the ability to execute at a tactical level. • Experience working cross-functionally with product, engineering, and business teams. • The ability to analyze data, derive insights, and make data-driven decisions. • Excellent communication and stakeholder management skills. • Experience with automation and workflow optimization. • Strong problem-solving skills with a track record of building tools and processes that drive efficiency. B