AI Customer Success Intern

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 4 days a week. Dates of Program: January 25th, 2027 - April 16th, 2027 (12 weeks) Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience. Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship. Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships . The AI Customer Success Intern is a 3-month internship that combines domain knowledge and AI integrations. The intern supports the Customer Management team in delivering a great customer experience and helping customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform. The role combines learning how customer success works with building, testing, and maintaining AI workflows that make that work faster and more accurate. You’ll work alongside Customer Management leads, Customer Success Managers (CSMs), and the GTM Engineer (Customer Success) to build AI workflows like Exec Sponsor briefs, health and engagement signals, adoption scorecards, and onboarding reporting, and to support rollout to the team. Key Responsibilities: • Learn to build and support AI workflows for Customer Management, including Exec Sponsor briefs, health and engagement signals, adoption scorecards, and onboarding scorecards. Prototype prompts, skills, and small scripts, and keep them running after launch. • Assist and test AI outputs before CSMs rely on them. Build test sets from real accounts, check outputs against source data in Salesforce, ChurnZero, and Snowflake, log errors, and fix them. • Translate customer success knowledge into AI requirements. Work with CSMs and Customer Management leads to define what a good output looks like for adoption, health, and engagement, then turn it into prompts or logic. • Leverage KnowBe4 assessments and reporting to support adoption insights, including participation rates, phishing outcomes, training completion trends, and retention trends. Keep internal trackers and dashboards current, and escalate risks or blockers to the assigned CSM. • Document best practices and AI assets. Maintain runbooks, prompt versions, data definitions, and templates. Compile and share approved KnowBe4 resources and rollout steps, and support AI Champions as they adopt the workflows. Minimum Qualifications: • Currently p