Technical Account Manager (Costa Rica)

About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. The Opportunity As a Technical Account Manager (TAM), you’ll be the person our enterprise customers rely on to make Zuora work for their business. You’ll lead solution design across subscription billing, revenue recognition and quote-to-cash. You’ll build AI-assisted proofs of concept (POCs) that show customers what’s possible in days, not months. And you’ll drive the adoption and measurable results that keep customers growing with us. You’ll own a focused portfolio of enterprise accounts and work as part of a small team, stepping in on teammates’ accounts when your expertise is needed. You’ll partner directly with customers’ finance, IT and executive teams across the US and around the world. AI has changed what this job can be: routine work like status reports, documentation and first-pass research is increasingly automated, so your time goes to judgment, building, and solving the problems that matter most to the customer. This role is based in our Costa Rica office in Heredia, with required office days every week. What you’ll own • Customer outcomes. Own the technical health, adoption and business results of your accounts. Know what success means to each customer in their own terms, such as a faster close, fewer billing errors or a new pricing model launched, and drive toward it. • Solution design and architecture. Lead the design of complex Zuora solutions across billing, revenue recognition and quote-to-cash, including data models, Zuora Workflow, and API integration design with customers’ ERP, CRM and finance systems. • AI-assisted proofs of concept. Use AI tools to build working POCs that demonstrate value and functionality to customers quickly, then turn what works into lasting solutions. • Hands-on problem-solving. Get into the customer’s environment. Use SQL and data analysis to find root causes, validate data and fix problems at the source instead of handing them off. • Closing the loop. When an issue needs Product, Engineering or Support, you stay accountable: you bring in the right people, push for resolution and keep the customer informed. You turn what you learn into product feedback that shapes Zuora’s roadmap. • Customer AI adoption. Help customers adopt AI in their own billing and finance workflows, including how Model Context Protocol (MCP) servers and AI agents connect to SaaS platforms like Zuora. • Raising the bar. Share the AI workflows, POCs and patterns you build so the whole team moves faster. Bring what you’ve learned elsewhere, coach teammates on AI and new ways of working, and learn Zuora from them in return. What success looks like • First 30 days: Get certified in a Zuora product area. • By 60 days: Embed with the TAM team on customer work, then take ownership of your first customer. • By 90 days: Own a full portfolio of accounts and drive measurable results for each. About You Must-haves • Experience: A strong track record in SaaS or enterprise software, in roles like implementation, solution consulting, solution architecture or technical account management, where you’ve led complex, customer-facing technical work such as solution design or system integrations. • Fast learner: You’ve picked up new platforms, products or industries quickly a