Technical Account Manager, Zuora Revenue (Costa Rica)

About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. The Opportunity Zuora’s Technical Account Managers are changing what post-sales looks like. We don’t work from a ticket queue or manage relationships from a distance. We embed with our customers, build solutions alongside them, and own the outcome end to end. As a Technical Account Manager focused on Zuora Revenue, you’ll be the person our enterprise customers rely on to get revenue right. You’ll help them automate revenue recognition under ASC 606 and IFRS 15, close their books faster and with confidence, and make sure what Zuora Revenue reports ties out to billing and the general ledger. You’ll build AI-assisted proofs of concept (POCs) that show customers what’s possible in days, not months, and you’ll drive the adoption and measurable results that keep customers growing with us. You’ll own a focused portfolio of enterprise accounts and work as part of a small team, stepping in on teammates’ accounts when your expertise is needed. You’ll partner directly with customers’ controllers, revenue accountants, finance systems and IT teams across the US and around the world. We’re moving fast. AI has changed what this job can be: routine work like status reports, reconciliations prep, documentation and first-pass research is increasingly automated, so your time goes to judgment, building, and solving the problems that matter most to the customer. You don’t need to know Zuora already. Whether you’re an accountant who wants to get more technical, or a technologist who wants to learn finance, we’ll teach you the product and the revenue side. What we need is the drive to learn fast and the care to get the numbers right. What you’ll own • Customer outcomes. Own the technical health, adoption and business results of your accounts. Know what success means to each customer in their own terms, such as a faster close, fewer manual journal entries, clean audits or a new pricing model recognized correctly, and drive toward it. • Revenue recognition solutions. Help customers apply Zuora Revenue to ASC 606 / IFRS 15: contracts and performance obligations, allocation, modifications, recognition schedules and reporting. Translate the accounting policy a customer’s team describes into a working design. • Revenue close and reconciliation. Help customers run a clean revenue close. Reconcile Zuora Revenue with billing and the general ledger, trace variances to their source, and fix problems at the root instead of handing them off. • The bigger picture. Look beyond Zuora Revenue to the whole revenue chain. Understand how upstream systems (CRM, CPQ, billing, contracts) shape the data that arrives in Zuora Revenue, and how what leaves it affects downstream systems like the ERP, general ledger and reporting. Spot problems where they start, not where they show up. • Integration design. Advise customers on how data and information flows into and out of Zuora Revenue: in from billing, CRM and other upstream systems, and out to their ERP, general ledger and other finance systems. Recommend best practices for each flow. Customers own their code, so you design and guide the approach. • AI-assisted proofs of concept. Use AI tools to build working POCs and data analyses that show value to customers quickly, then tu