Implementation Services Manager (Chicago, IL or Bellevue, WA)

About LogicGate LogicGate is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and complia nce, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform. The GRC Market Governance, Risk, and Compliance (GRC) is a rapidly expanding sector, with a global market size projected to reach $104.5 billion by 2031. LogicGate is at the forefront of this industry transformation, empowering enterprise professionals to navigate complex regulatory environments, manage critical uncertainty, and operate with integrity at scale. Implementation Services Manager Location: Chicago, IL or Bellevue, WA (Hybrid) At LogicGate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role - if you don't check every single box and are excited about this work, we still highly encourage you to apply. About the Role Implementation Services Managers at LogicGate own the customer onboarding experience from kickoff through rollout—managing the full project lifecycle while providing the GRC and platform expertise that helps customers realize value quickly. You'll work with mid-market and enterprise customers across Financial Services, Healthcare, and other verticals, acting as their trusted advisor through a complex implementation process. The work requires both the project management discipline to run multiple concurrent engagements and the platform depth to consult on configuration decisions in real time. What You'll Do • End-to-End Onboarding Ownership: Own new customer onboardings and follow-on implementations for assigned accounts from kickoff through rollout, ensuring a seamless journey across all technical configuration and user training milestones. • Project & Timeline Discipline : Serve as a dedicated project manager for multiple concurrent implementations—tracking milestones, delegating tasks and driving accountability across customer and internal project teams, and proactively identifying risks to execute "get well" strategies. • Process Architecture & Documentation: Lead discovery sessions to gather and document client-specific business requirements, mapping out logical workflow designs that align with long-term platform adoption best practices. • Strategic Advisory: Consult with mid-market and enterprise customers to design tailored implementation strategies grounded in their GRC program maturity, intentionally identifying opportunities for "quick wins" to accelerate time-to-value. • Advanced Platform Configuration: Hands-on configure Risk Cloud applications to satisfy highly customized enterprise use cases, adapting out-of-the-box system templates at an advanced level of complexity. • Financial & Resource Stewardship: Effectively manage and accurately track project delivery time and utilization data, ensuring alignment with professional services schedules and company revenue recognition objectives. • Relationship Management: Build robust, trust-based relationships across all customer organizational tiers, establishing strong executive presence and serving as their go-to advisor as their risk management needs expand. • Cross-Functional